MSP L2 Escalation Engineer: Remote, Night Shift

Staffvirtual; Compostela; Remote; PHP 600,000 - 840,000; Full time

Benefits offered by this job

HMO Day 1 + dependent coverage

Allowances

Attendance bonus

Paid time offs

Company-provided work setup

Job summary

Staffvirtual is seeking an L2 Escalation Engineer for its Cebu-based MSP team. The role centers on handling Service Desk escalations, administering Microsoft 365, Azure Entra ID, and device management across multi-tenant environments.

You will triage, diagnose, and resolve complex issues while liaising with clients to ensure high satisfaction. Remote setup and night shift schedule are part of the position.

Qualifications

• Experience administering Microsoft Entra ID (Azure AD).
• Experience configuring Conditional Access policies and MFA enforcement.
• Hands-on experience with Microsoft Intune and endpoint management.
• Familiarity with Exchange Online, SharePoint Online, and OneDrive administration.
• Experience in a multi-tenant MSP environment.
• Relevant Microsoft certifications AZ-104, MD-102, MS-102.

Responsibilities

• Serve as a primary point of contact for incoming Service Desk calls.
• Triage tickets to properly prioritize and route issues.
• Troubleshoot escalated issues across endpoint, identity, networking, and cloud services.
• Communicate with end users to gather details and explain resolutions.

Skills

Networking concepts

Microsoft 365 administration

Azure AD / Entra ID

Endpoint management

Education

AZ-104 Azure Administrator

MD-102 Endpoint Administrator

MS-102 Microsoft 365 Administrator

Tools

Intune

Azure AD

SharePoint Online

OneDrive

Job description

Staffvirtual is seeking an L2 Escalation Engineer for its Cebu-based MSP team. The role centers on handling Service Desk escalations, administering Microsoft 365, Azure Entra ID, and device management across multi-tenant environments.

You will triage, diagnose, and resolve complex issues while liaising with clients to ensure high satisfaction. Remote setup and night shift schedule are part of the position.