Night-Shift Cloud Support Engineer - Remote/Onsite

Yempo - Your Employees Offshore; Manila; Hybrid; PHP 683,000 - 956,000; Full time

Benefits offered by this job

Weekly salary

HMO enrollment on commencement

Additional HMO dependents

20 vacation days per year

7 sick days

Annual bonuses and incentives

Annual salary reviews

Snacks and beverages

Company polo shirts

Open-plan environment

Professional clients and colleagues

Job summary

Yempo - Your Employees Offshore is seeking Cloud Support Engineers for night shift, offering work-from-home or office options. You will join an Australia-based client delivering managed IT, cybersecurity, cloud optimization and AI-driven solutions.

Responsibilities include Level 2/3 support across M365/Azure, on-prem and hybrid environments, with escalation and documentation duties. Role emphasizes proactive monitoring, incident management, and collaboration with vendors.

Qualifications

• Demonstrated Level 2/3 technical support experience across IT environments.
• Strong troubleshooting and problem-solving skills across multiple customer environments.
• Experience with IT service management processes including incident, problem and change management.
• Ability to manage technical incidents independently and meet SLAs.
• Excellent customer service, communication and stakeholder management skills.

Responsibilities

• Provide Level 2/3 technical support across Microsoft 365, Azure, on-premises and hybrid environments.
• Troubleshoot complex incidents and service requests, taking ownership through to resolution.
• Support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Entra ID and Intune.
• Administer and troubleshoot Windows Server, Active Directory, DNS, DHCP and Group Policy.
• Support POS systems, including H&L, and related hardware and network connectivity.
• Manage incidents, service requests and changes through HaloPSA with accurate notes and updates.
• Maintain customer technical documentation and knowledge articles within Hudu.
• Provide escalation support and guidance to Service Desk engineers.
• Troubleshoot network infrastructure (routers, switches, firewalls, VPNs, wireless).
• Work with third-party vendors to resolve issues.
• Perform proactive monitoring, maintenance, patching and system health checks.
• Identify recurring issues and suggest improvements to environments and delivery.
• Assist with deployments, migrations and projects under senior engineers.
• Follow incident, change, and operational processes.
• Adhere to ISMS policies and security standards.

Skills

Troubleshooting

Incident management

Customer service

Documentation

Communication

Accountability

Education

Microsoft AZ-900

AZ-104

MD-102

Tools

HaloPSA

Hudu

PowerShell

Job description

Yempo - Your Employees Offshore is seeking Cloud Support Engineers for night shift, offering work-from-home or office options. You will join an Australia-based client delivering managed IT, cybersecurity, cloud optimization and AI-driven solutions.

Responsibilities include Level 2/3 support across M365/Azure, on-prem and hybrid environments, with escalation and documentation duties. Role emphasizes proactive monitoring, incident management, and collaboration with vendors.