Cloud Support Engineer | PLN

Your Employee Offshore ( Yempo ) Inc.; Makati; Remote; PHP 410,000 - 683,000; Full time

Benefits offered by this job

Weekly salary

HMO enrollment on commencement

Additional HMO dependents after year 1

20 vacation days per year; 7 sick days

Annual performance bonuses and salary/

Job summary

Your Employee Offshore ( Yempo ) Inc. seeks a Cloud Support Engineer to deliver Level 2/3 IT support for Microsoft 365, Azure, and on-prem environments. You will troubleshoot complex issues, manage incidents, and provide guidance to Service Desk engineers, in a client-focused MSP setting.

The role supports a mix of remote and office work with a dynamic team serving Australia-based clients. Relevant Azure and 365 certifications are preferred and encouraged.

Qualifications

• 2+ years Level 2/3 IT support in MSP or similar environment.
• Strong troubleshooting across cloud and on-premises systems.
• Experience managing incidents and service requests.
• Excellent customer service and stakeholder management.
• Azure fundamentals and Microsoft 365 knowledge required.

Responsibilities

• Provide Level 2/3 technical support for Microsoft 365, Azure, and on-prem environments.
• Troubleshoot complex issues and drive incidents to resolution.
• Administer Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive).
• Manage Windows Server, Active Directory, DNS/DHCP, and network infra.
• Support POS systems and related hardware/network connectivity.
• Handle tickets in HaloPSA with clear documentation and updates.
• Maintain documentation in Hudu and provide escalation guidance.
• Monitor systems, perform maintenance, patches and health checks.
• Coordinate with vendors to resolve issues and suggest improvements.
• Assist with deployments, migrations and project activities.

Skills

Analytical skills

Troubleshooting

Ownership & accountability

Independent work

Communication

Documentation & organization

Education

AZ-900 (Microsoft Azure Fundamentals)

AZ-104 (Azure Administrator)

MD-102 (Microsoft 365 Endpoint)

Tools

HaloPSA

Hudu

PowerShell

Job description

We have excitingnight shift opportunities available for Cloud Support Engineers. Work from home or the office - you choose!

When you join Yempo, you’ll receive the following fantastic benefits:

• Highly competitive salary – paid weekly!

• HMO enrollment on commencement

• Additional HMO dependents added each year of service

• 20 vacation days per year; 7 sick days

• Annual performance bonuses and incentives

• Annual salary reviews and increases

• Free cooked rice, snacks and hot drinks

• Company polo shirts provided

• Fantastic,bright and cheerful open-plan work environment

• Prestigious clients and highly professional and friendly co-workers

Our Client

In this role, you will be assigned to our Australia-based client, a long-term technology partner that helps businesses achieve their goals through proactive, scalable, and secure IT solutions. Their services include managed IT, cybersecurity, cloud optimization, and AI-driven solutions, all designed to improve operational efficiency, support business growth, and deliver reliable, future-ready technology solutions.

Your Responsibilities

• Provide Level 2/3 technical support across Microsoft 365, Azure, and on-premises environments.
• Troubleshoot complex technical issues and manage incidents through to resolution.
• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID and Intune.
• Manage Windows Server, Active Directory, virtualisation, endpoints and network infrastructure.
• Support POS systems, including H&L, related hardware and network connectivity.
• Manage support tickets, service requests and changes through HaloPSA, ensuring accurate documentation and customer updates.
• Maintain technical documentation and knowledge articles using Hudu.
• Provide technical guidance and escalation support to Service Desk engineers.
• Perform system monitoring, maintenance, patching and health checks.
• Coordinate with third-party vendors to resolve technical issues.Identify recurring issues and recommend improvements to IT systems and service delivery.
• Assist with infrastructure deployments, migrations and project activities.
• Follow established IT service management and operational processes.
• Comply with the Organization’s Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines.

Key Requirements

• Proven Level 2/3 IT support experience, preferably within a Managed Service Provider (MSP).
• Strong technical troubleshooting and problem-solving skills across cloud and on-premises environments.
• Experience supporting medium to large IT infrastructures and multiple customer environments.
• Ability to manage incidents independently, prioritise workloads and meet service level agreements.
• Knowledge of IT service management, including incident, problem and change management.
• Excellent customer service, communication and stakeholder management skills.
• Microsoft Certification in Azure Fundamentals (AZ-900) is essential.
• Microsoft Certified: Azure Administrator Associate (AZ-104) and Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) certifications are highly desirable.

Technical Skills

• Microsoft 365 administration and troubleshooting.
• Microsoft Azure, Entra ID and Intune.
• Windows Server, Active Directory, DNS, DHCP and Group Policy.
• VMware and Hyper-V virtualisation.
• Network infrastructure, including LAN, WAN, VPN, VLANs, firewalls and wireless networks.
• Backup, disaster recovery and infrastructure maintenance.
• Experience with PSA/ITSM tools such as HaloPSA and documentation platforms such as Hudu.
• Additional Advantages:
• POS support experience, particularly H&L.
• PowerShell scripting and automation experience.
• AZ-104 and MD-102 certifications.

Key Abilities

• Strong analytical, troubleshooting and problem-solving skills.
• Ability to take ownership of technical issues and ensure timely resolution.
• Ability to work independently and collaborate with technical teams.
• Clear communication with customers and internal stakeholders.
• Strong documentation, organisation and attention to detail.
• Adaptability and initiative in managing different customer environments.

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.