Remote Cloud Support Engineer - Level 2/3 (MSP)

Yempo; Manila; Remote; PHP 520,000 - 900,000; Full time

Benefits offered by this job

HMO enrollment on commencement

Additional HMO dependents added each 1

20 vacation days per year; 7 sick days

Annual performance bonuses

Annual salary reviews

Free cooked rice, snacks and hot meals

Company polo shirts provided

Bright open-plan work environment

Prestigious clients and professionalco

Job summary

Yempo in the Philippines is seeking a Cloud Support Engineer to provide Level 2/3 IT support for Microsoft 365, Azure, and on-premises environments. You can work from home or in the office while supporting an Australia-based client.

You will troubleshoot complex issues, manage incidents, and maintain documentation in HaloPSA and Hudu. The role emphasizes strong customer service, ITSM processes, and the ability to coordinate with vendors and internal teams.

Qualifications

• Experience in Level 2/3 IT support.
• Experience with MSP environments.
• Strong troubleshooting across cloud and on-premises.
• Experience supporting medium to large IT infrastructures.
• Ability to prioritise workloads and meet SLAs.
• Familiarity with ITSM processes.

Responsibilities

• Provide Level 2/3 IT support across Microsoft 365, Azure, and on-premises environments.
• Troubleshoot complex technical issues and manage incidents through to resolution.
• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID and Intune.
• Manage Windows Server, Active Directory, virtualization, endpoints and network infrastructure.
• Support POS systems, including H&L, related hardware and network connectivity.
• Manage support tickets, service requests and changes through HaloPSA, ensuring accurate documentation and customer updates.
• Maintain technical documentation and knowledge articles using Hudu.
• Provide technical guidance and escalation support to Service Desk engineers.
• Perform system monitoring, maintenance, patching and health checks.
• Coordinate with third-party vendors to resolve technical issues.
• Identify recurring issues and recommend improvements to IT systems and service delivery.
• Assist with infrastructure deployments, migrations and project activities.
• Follow established IT service management and operational processes.
• Comply with the Organizations Information Security Management System (ISMS).

Skills

IT support L2/L3

365 administration

Azure & Entra

Windows Server

Network fundamentals

Customer service

Incident management

Documentation

Tools

HaloPSA

Hudu

PowerShell

Job description

Yempo in the Philippines is seeking a Cloud Support Engineer to provide Level 2/3 IT support for Microsoft 365, Azure, and on-premises environments. You can work from home or in the office while supporting an Australia-based client.

You will troubleshoot complex issues, manage incidents, and maintain documentation in HaloPSA and Hudu. The role emphasizes strong customer service, ITSM processes, and the ability to coordinate with vendors and internal teams.