Call Center Agent – Scheduling & Case Updates | Ortigas, Night Shift

Acquire Intelligence; Metro Manila; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

HMO coverage

Yearly kick-off parties

Value Awards

Internal promotions

14th Month Pay

Employee Referral Program

Paid time-off credits

Job summary

Acquire Intelligence is seeking a Call Center Agent – Scheduling & Case Updates to join our Ortigas, Pasig City team on a night shift. You will manage pickups, verify site details, update systems, and keep accurate records to ensure smooth customer handoffs.

The role blends customer support with operations coordination, requiring reliable follow-through, attention to detail, and ability to work with internal teams on time-sensitive requests.

Qualifications

• Minimum 1 year in customer service, scheduling, or case coordination.
• Comfortable with customer contact and system-driven work.
• Ability to manage multiple follow-ups and maintain records.

Responsibilities

• Assist customers with scheduling or pickup-related requests.
• Update case and item status with accurate notes.
• Coordinate with internal teams and route required access documents.
• Track pending items and escalate unresolved issues through the required process.

Skills

Customer service

Scheduling

Order support

Case coordination

Back-office support

CRM

Job description

Call Center Agent – Scheduling & Case Updates

Ortigas, Pasig City | Night Shift | Onsite | Full Time

If you like customer support with a practical coordination side, this role gives you both. You'll manage pickup-related requests, site details, system updates, documentation, and follow-ups that help keep the customer handoff moving.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

This role combines customer support with practical operations coordination, so you can see how your follow-through affects the customer’s pickup. You'll help arrange pickups, confirm the right site details and documents, keep records current, and follow through on anything that could delay the handoff.

WHAT YOU’LL DO

Customer Scheduling

• Assist customers with scheduling or pickup-related requests.

• Provide clear next steps and follow up when manual coordination is required.

Case & System Updates

• Update item or case status based on confirmed information.

• Maintain accurate notes and records after each action.

• Identify exceptions that require additional support.

Coordination & Documentation

• Contact internal points of contact to resolve site or address issues.

• Send and route required access documentation.

• Track pending items and escalated unresolved issues through the required process.

A BIT ABOUT YOU

Must-Haves

• At least 1 year of customer service, scheduling, order support, case coordination, or back-office support experience.

• Comfortable with customer contact and system-driven work.

• Able to manage multiple follow-ups and maintain accurate records.

Good-to-Haves

• Experience with pickup, delivery, logistics, auction, marketplace, order-management, or asset-related support.

• Experience using Salesforce or another CRM; workflow or scheduling tools are an advantage.

• Experience coordinating with customers and internal operational teams on time-sensitive requests.

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

1. HMO coverage for you and your family

2. Epic Yearly Kick-Off Parties with major giveaways

3. Recognition through our Value Awards — we celebrate your wins

4. Real career growth with opportunities for internal promotions

5. Meaningful work with talented and supportive teams

Your future matters:

1. 900+ internal promotions every year

2. Access to 2,700+ leadership training courses

Extra rewards along the way:

1. 14th Month Pay after 5 years of continuous service

2. Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

1. 24 Paid Time-Off Credits annually, with leave credits convertible to cash

2. Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Curious and Clever: Smart questions spark smart solutions

Entrepreneurial Energy: Think like an owner. Solve like a founder

Fast with Intent: We move fast and deliver real results

Laugh and Learn: We don't take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!