Night-Shift Call Center MIS & Data Analytics Specialist

Gratitude Philippines; Manila; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading BPO company in Manila is seeking an MIS Executive responsible for data management and reporting in a call center environment. The ideal candidate will have over 2 years of experience in data analysis, proficiency in Excel, and knowledge of BI tools like Power BI or Tableau. You'll prepare and maintain various performance reports while ensuring data accuracy and integrity. This role offers an onsite night shift position with immediate availability.

Qualifications

• 2+ years of experience in MIS or data analysis roles in a call center or BPO environment.
• Strong knowledge of Excel with advanced features.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Prepare and maintain reports on call center performance metrics.
• Generate real-time and historical data reports to support operations.
• Maintain dashboards and visualizations using Power BI or Tableau.

Skills

Data analysis

Excel (Advanced Formulas, Pivot Tables, Macros)

Problem-solving

Communication skills

Tools

SQL

Power BI

Tableau

Job description

A leading BPO company in Manila is seeking an MIS Executive responsible for data management and reporting in a call center environment. The ideal candidate will have over 2 years of experience in data analysis, proficiency in Excel, and knowledge of BI tools like Power BI or Tableau. You'll prepare and maintain various performance reports while ensuring data accuracy and integrity. This role offers an onsite night shift position with immediate availability.