Call Center MIS Data Analyst & Reporting

Recruitify_HR; Quezon City; On-site; PHP 390,600 - 558,000; Full time

Benefits offered by this job

Performance Bonus

Equity Incentive Plan

Annual Company Trip

Free Meals

Job summary

A recruitment company in Quezon City is seeking a skilled MIS Executive to collect, analyze, and present call center operation data. The ideal candidate has over 2 years of experience in data analysis, particularly in BPO settings. You will be preparing performance reports, maintaining data accuracy, and suggesting productivity improvements. Proficiency in Excel and familiarity with tools like Power BI or SQL are essential for this role. Competitive salary and benefits, including performance bonuses, are offered.

Qualifications

• 2+ years of experience in MIS or data analysis roles in a call center or BPO environment.
• Strong knowledge of Excel including advanced formulas and pivot tables.
• Good understanding of call center metrics and reporting.

Responsibilities

• Prepare and maintain reports on call center performance metrics.
• Coordinate with IT for data integration and system enhancements.
• Ensure data accuracy across multiple databases.

Skills

Data analysis

Advanced Excel

SQL

Power BI

Tableau

Analytical skills

Problem-solving

Tools

Excel

Power BI

Tableau

Job description

A recruitment company in Quezon City is seeking a skilled MIS Executive to collect, analyze, and present call center operation data. The ideal candidate has over 2 years of experience in data analysis, particularly in BPO settings. You will be preparing performance reports, maintaining data accuracy, and suggesting productivity improvements. Proficiency in Excel and familiarity with tools like Power BI or SQL are essential for this role. Competitive salary and benefits, including performance bonuses, are offered.