Data Insights Analyst - Call Center MIS

Recruitify_HR; Quezon; Vor Ort; PHP 420.000 - 660.000; Vollzeit

Zusammenfassung

Recruitify_HR is seeking an MIS Executive to collect, analyze, and present data on call center operations. You will prepare daily, weekly, and monthly reports to support decision-making.

You will automate reports with Excel VBA, work with IT/WFM for data integration, and maintain dashboards in Power BI or Tableau. The role requires 2+ years in MIS in a BPO and strong analytical skills.

Qualifikationen

• 2+ years in MIS or data analysis in a call center/BPO environment.
• Advanced Excel skills (formulas, PivotTables, charts, macros).
• Experience with SQL, Power BI, Tableau is a plus.
• Strong analytical and communication skills; detail-oriented.

Aufgaben

• Prepare and maintain daily, weekly, and monthly call center reports on key metrics.
• Generate real-time and historical data reports to support operations and QA.
• Analyze trends with operations and suggest improvements in productivity.
• Automate reporting using Excel VBA, macros, or BI tools.
• Coordinate with IT and WFM for data integration and system enhancements.
• Maintain dashboards in Excel, Power BI, or Tableau.
• Ensure data accuracy across databases and reporting platforms.
• Track KPIs and generate insights to support business goals.
• Troubleshoot data discrepancies and reporting issues.
• Provide ad-hoc reporting and analysis as required.

Kenntnisse

MIS/Data analysis

Advanced Excel

SQL

Power BI

Tableau

Analytical thinking

Tools

Power BI

Tableau

SQL

Jobbeschreibung

Recruitify_HR is seeking an MIS Executive to collect, analyze, and present data on call center operations. You will prepare daily, weekly, and monthly reports to support decision-making.

You will automate reports with Excel VBA, work with IT/WFM for data integration, and maintain dashboards in Power BI or Tableau. The role requires 2+ years in MIS in a BPO and strong analytical skills.