Call Center Analytics & Reporting Analyst

Gratitude Philippines; Quezon City; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading data solutions provider in Quezon City is seeking a skilled MIS Executive to collect, analyze, and present data vital for call center operations. The ideal candidate should have over 2 years of experience in MIS roles, possess strong Excel skills, and be familiar with data reporting tools like Power BI and Tableau. Responsibilities include maintaining performance reports, analyzing operational trends, and ensuring data accuracy. This full-time role offers an on-site work model with opportunities for professional development.

Qualifications

• 2+ years of experience in MIS or data analysis roles in a call center or BPO environment.
• Strong analytical, problem-solving, and communication skills.
• Good understanding of call center metrics and reporting.

Responsibilities

• Prepare and maintain daily, weekly, and monthly reports on call center performance metrics.
• Generate real-time and historical data reports to support operations.
• Work closely with operations to analyze trends and suggest improvements.

Skills

Data analysis

Excel (Advanced Formulas, Pivot Tables, Charts, Macros)

SQL

Power BI

Tableau

Problem-solving

Communication skills

Education

Bachelor's degree

Tools

CRM or contact center platforms

Automation tools (e.g., Python, R)

Job description

A leading data solutions provider in Quezon City is seeking a skilled MIS Executive to collect, analyze, and present data vital for call center operations. The ideal candidate should have over 2 years of experience in MIS roles, possess strong Excel skills, and be familiar with data reporting tools like Power BI and Tableau. Responsibilities include maintaining performance reports, analyzing operational trends, and ensuring data accuracy. This full-time role offers an on-site work model with opportunities for professional development.