Night-Shift Data & Strategy Insights Specialist

Recruitify_HR; Manila; On-site; PHP 355,446 - 425,754; Full time

Job summary

A leading recruitment firm is seeking a MIS Executive to support call center operations through data analysis and reporting. This role involves generating daily, weekly, and monthly performance reports, automating reporting processes, and ensuring data integrity. Candidates should have at least 2 years of experience in data roles within a BPO environment, strong knowledge of Excel, and familiarity with tools like SQL and Power BI. The position requires working onsite in Quezon City during the night shift.

Qualifications

• 2+ years of experience in MIS or data analysis roles in a call center or BPO environment.
• Experience with SQL, Power BI, Tableau, or similar data tools is a plus.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Prepare and maintain daily, weekly, and monthly reports on call center performance metrics.
• Generate real-time and historical data reports for operations and quality teams.
• Automate reporting processes using Excel VBA, macros, or BI tools.

Skills

Data analysis

Advanced Excel

SQL

Power BI

Tableau

Communication skills

Problem-solving

Tools

Excel

Power BI

Tableau

SQL

Job description

A leading recruitment firm is seeking a MIS Executive to support call center operations through data analysis and reporting. This role involves generating daily, weekly, and monthly performance reports, automating reporting processes, and ensuring data integrity. Candidates should have at least 2 years of experience in data roles within a BPO environment, strong knowledge of Excel, and familiarity with tools like SQL and Power BI. The position requires working onsite in Quezon City during the night shift.