MIS Analyst – Call Center Data & Reporting

Gratitude Philippines; Quezon City; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Maintenance Organization (HMO)

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading BPO company in Quezon City is seeking an MIS Executive to manage and present data crucial for call center operations. The ideal candidate has over 2 years of experience in data analysis, strong proficiency in Excel, SQL, and familiarity with data visualization tools such as Power BI or Tableau. This role comprises generating detailed reports, ensuring data accuracy, and making recommendations for process optimizations. The position offers health benefits, performance bonuses, and various employee incentives.

Qualifications

• 2+ years of experience in MIS or data analysis roles in call center or BPO.
• Strong knowledge of Excel with advanced capabilities.
• Experience with SQL and data visualization tools is a plus.
• Strong analytical and problem-solving skills.
• Attention to detail and data accuracy is critical.

Responsibilities

• Prepare and maintain reports on call center performance metrics.
• Generate data reports to support operational teams.
• Analyze trends for improvements in productivity.
• Maintain dashboards and visualizations.
• Ensure accuracy across databases.

Skills

Data Analysis

Statistical Analysis

Python

SQL

Data Processing

Tableau Software

Dashboard Development

Data Reporting

Business Data Analysis

Tools

Excel

Power BI

Tableau

Up to date with CRM platforms

Job description

A leading BPO company in Quezon City is seeking an MIS Executive to manage and present data crucial for call center operations. The ideal candidate has over 2 years of experience in data analysis, strong proficiency in Excel, SQL, and familiarity with data visualization tools such as Power BI or Tableau. This role comprises generating detailed reports, ensuring data accuracy, and making recommendations for process optimizations. The position offers health benefits, performance bonuses, and various employee incentives.