MIS Executive: Call Center Data & Power BI Onsite

Gratitude Philippines; Manila; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Performance Bonus

Annual Company Trip

Free Meals

Job summary

A leading BPO company is seeking a MIS Executive to collect, analyze, and present call center data. The role involves preparing performance reports and ensuring data accuracy. Candidates should have over 2 years of experience in data analysis within a call center environment and strong knowledge of Excel and relevant data tools. The position is onsite in Bridgetowne, Quezon City, offering a competitive compensation package and additional incentives.

Qualifications

• 2+ years of experience in MIS or data analysis roles in a call center or BPO environment.
• Strong knowledge of Excel (Advanced Formulas, Pivot Tables, Charts, Macros).
• Experience with SQL, Power BI, Tableau, or similar data tools is a plus.

Responsibilities

• Prepare and maintain daily, weekly, and monthly reports on call center performance metrics.
• Generate real-time and historical data reports to support operations.
• Work closely with operations to analyze trends and suggest improvements.

Skills

Data Analysis

Statistical Analysis

Python

SQL

Tableau Software

Data Reporting

Tools

Power BI

Tableau

Excel

Job description

A leading BPO company is seeking a MIS Executive to collect, analyze, and present call center data. The role involves preparing performance reports and ensuring data accuracy. Candidates should have over 2 years of experience in data analysis within a call center environment and strong knowledge of Excel and relevant data tools. The position is onsite in Bridgetowne, Quezon City, offering a competitive compensation package and additional incentives.