MIS Data Analyst – Call Center Insights

Recruitify_HR; Manila; On-site; PHP 355,446 - 425,754; Full time

Job summary

A recruitment agency in Manila is seeking a MIS Executive for their call center. This individual will collect, analyze, and present data crucial for operations, preparing various performance reports and ensuring data accuracy. Candidates should have at least 2 years of experience in data analysis within a call center setting, possess strong Excel skills, and be knowledgeable in data visualization tools like Power BI or Tableau. The position requires someone detail-oriented and capable of working under tight deadlines.

Qualifications

• 2+ years in MIS or data analysis roles in call center/BPO.
• Strong Excel knowledge including advanced formulas and macros.
• Experience with SQL or similar data tools is a plus.

Responsibilities

• Prepare and maintain reports on call center performance metrics.
• Generate data reports to support operations and quality teams.
• Automate reporting processes using Excel VBA or BI tools.

Skills

MIS or data analysis experience

Advanced Excel skills

SQL knowledge

Experience with Power BI

Analytical skills

Communication skills

Tools

Excel

Power BI

Tableau

Job description

A recruitment agency in Manila is seeking a MIS Executive for their call center. This individual will collect, analyze, and present data crucial for operations, preparing various performance reports and ensuring data accuracy. Candidates should have at least 2 years of experience in data analysis within a call center setting, possess strong Excel skills, and be knowledgeable in data visualization tools like Power BI or Tableau. The position requires someone detail-oriented and capable of working under tight deadlines.