Night-Shift Data & Strategy Ops Specialist

Gratitude Philippines; Manila; On-site; PHP 355,446 - 425,754; Full time

Job summary

A leading BPO company in Metro Manila is seeking an experienced MIS Executive to manage data related to call center operations. The role encompasses preparing and presenting comprehensive reports on performance metrics like AHT and CSAT, enhancing operational efficiency through data analysis, and ensuring accurate data management. Ideal candidates have over 2 years of experience in data analysis, strong Excel and SQL skills, and the ability to work under tight deadlines. Work setup is onsite during night shifts at Exxa Tower, Bridgetowne QC.

Qualifications

• 2+ years of experience in MIS or data analysis roles in a call center or BPO environment.
• Good understanding of call center metrics and reporting.
• Ability to work independently and under tight deadlines.

Responsibilities

• Prepare and maintain daily, weekly, and monthly reports on call center performance metrics.
• Generate real-time and historical data reports to support operations.
• Automate repetitive reporting processes using Excel VBA, macros, or BI tools.
• Coordinate with IT and WFM teams for data integration and enhancements.

Skills

Excel (Advanced Formulas, Pivot Tables, Charts, Macros)

SQL

Power BI

Tableau

Analytical skills

Problem-solving skills

Communication skills

Attention to detail

Tools

Power BI

Tableau

SQL

Job description

A leading BPO company in Metro Manila is seeking an experienced MIS Executive to manage data related to call center operations. The role encompasses preparing and presenting comprehensive reports on performance metrics like AHT and CSAT, enhancing operational efficiency through data analysis, and ensuring accurate data management. Ideal candidates have over 2 years of experience in data analysis, strong Excel and SQL skills, and the ability to work under tight deadlines. Work setup is onsite during night shifts at Exxa Tower, Bridgetowne QC.