Night-Shift Benefits Admin Specialist (WFH) + AI Certification

GoTeam; Cebu City; Hybrid; PHP 357,000 - 446,000; Full time

Benefits offered by this job

Laptop + second monitor

HMO for dependents

Life insurance

Employee discounts

Job summary

GoTeam in Cebu IT Park seeks an Admin Assistant to manage enrollment eligibility processing for a U.S. insurance brokerage's benefits team, with night shifts and a hybrid Cebu work arrangement.

You will handle carrier submissions, data entry, and audits, coordinating with carriers and internal teams to keep records accurate during high-volume processing; a free AI certification is part of the program.

Qualifications

• 2+ years in insurance account support or related transactional roles.
• Experience with employee benefits enrollment processes.
• Attention to data entry and reconciliation.
• Proficient in MS Office; able to navigate multiple portals.
• Strong written and spoken English; comfortable with U.S. carriers.
• Willing to work night shift 11:00 PM–8:00 AM PH Time; Cebu hybrid onsite.

Responsibilities

• Own the eligibility changes and enrollments from receipt to carrier confirmation.
• Submit enrollments to carriers via email, fax, or portals.
• Enter data into carrier systems to add or terminate employees.
• Verify submission accuracy against internal records before hand-off.
• Follow up with carriers to confirm updates.
• Audit carrier systems against invoices for accuracy.
• Maintain audit documentation and records for internal review.
• Coordinate with internal systems teams and carriers to develop and maintain carrier connections.
• Escalate data issues, inconsistencies, or systemic errors.
• Collaborate with account teams on complex enrollment scenarios.

Skills

Insurance admin experience

Benefits administration

Eligibility processing

Attention to detail

MS Office proficiency

English communication

Night shift availability

Tools

Carrier portals

HRIS platforms

Job description

GoTeam in Cebu IT Park seeks an Admin Assistant to manage enrollment eligibility processing for a U.S. insurance brokerage's benefits team, with night shifts and a hybrid Cebu work arrangement.

You will handle carrier submissions, data entry, and audits, coordinating with carriers and internal teams to keep records accurate during high-volume processing; a free AI certification is part of the program.