Administrative Assistant

GoTeam; Cebu City; Hybrid; PHP 406,000 - 487,000; Full time

Benefits offered by this job

Laptop & monitor

HMO coverage for dependents

Dependent enrollment option

Wellness & sports programs

Paid leave on regularization

SIL days on anniversary

Salary loan access

Employee discounts

Referral bonus

Bali trip opportunities

Telemedicine access

Team events & dinners

24/7 support (financial/legal)

Job summary

GoTeam is seeking an Admin Assistant to manage eligibility and enrollment workflows for a U.S. insurance brokerage's employee benefits team. This role emphasizes accuracy, carrier coordination, and strict adherence to enrollment procedures.

Hybrid work setup for Cebu IT Park; night shift aligns with U.S. hours. Opportunity to work with various benefits carriers and audit processes to ensure accurate invoicing and enrollment records.

Qualifications

• 2+ years in insurance account support, benefits administration, eligibility processing, HR admin, or related role.
• Experience with employee benefits enrollment processes and eligibility changes.
• Attention to data entry accuracy and reconciliation with invoices.
• Proficient in Microsoft Office and navigating carrier or system portals.
• Strong written and spoken English; able to coordinate with U.S. carriers.
• Willingness to work a permanent night shift aligned to U.S. business hours; hybrid Cebu setup.

Responsibilities

• Own eligibility changes and enrollments from receipt to carrier confirmation.
• Submit enrollments to carriers via email, fax, or portals; enter data in carrier systems.
• Verify submission accuracy against internal records before hand-off.
• Follow up with carriers to confirm updates and audit systems against invoices.
• Maintain data flow between internal systems and carrier systems; resolve issues as needed.

Skills

Insurance admin experience

Benefits enrollment

Data entry accuracy

MS Office proficiency

English proficiency

Willing to night shift

Tools

Carrier portals

HRIS platforms

Enrollment software

Job description

Admin Assistant (Up to ₱40K | WFH / Hybrid for Cebu | FREE AI Certification)

Philippines | Work-from-Home (Hybrid at Cebu IT Park for Cebu-based team members) | 11:00 PM–8:00 AM PH Time | Monday–Friday

You own the operational side of employee benefits eligibility and enrollment processing for a U.S. insurance brokerage's employee benefits team — processing eligibility changes, submitting enrollments to carriers, running follow-ups to confirm updates land, and auditing carrier systems against invoices for accuracy. Your work follows established carrier submission workflows, eligibility standards, and audit cycles aligned with client and carrier expectations.

This is not a generalist admin role. You operate within carrier systems and internal enrollment workflows, coordinate directly with carriers and internal account teams, and are trusted to keep enrollment records accurate across high transaction volumes. Best suited for professionals who thrive on detail-heavy processing work, value accuracy in numeric and eligibility data, and prefer disciplined queue-based work over reactive task-switching.

YOU'RE LIKELY A STRONG FIT IF YOU HAVE

• 2+ years in insurance account support, benefits administration, eligibility processing, HR admin, or a comparable transactional role
• Working knowledge of employee benefits enrollment processes — additions, terminations, eligibility changes, and coverage updates
• Demonstrated attention to detail on data entry and system-to-invoice reconciliation
• Working proficiency in Microsoft Office (Excel, Outlook, Word) and comfort navigating multiple carrier or system portals
• Strong written and spoken English, with confidence following up with U.S. carriers and internal account teams
• Willingness to work a permanent night shift (11:00 PM–8:00 AM PH Time) aligned with U.S. business hours from a stable home-office setup; Cebu-based team members will follow a hybrid setup with partial onsite work at Cebu IT Park

STRONG SIGNALS

• Prior experience supporting a U.S.-based insurance brokerage, agency, or third-party benefits administrator
• Familiarity with employee benefits carriers — medical, dental, vision, life, and ancillary lines
• Experience with eligibility management systems, HRIS platforms, or benefits administration software
• Experience conducting audit or reconciliation work — comparing system data to carrier invoices
• Comfort using AI tools to accelerate data verification, submission tracking, and audit review

RESPONSIBILITY PILLARS

Eligibility Processing & Enrollment Submission

You own the flow of eligibility changes and enrollments from receipt through carrier confirmation.

• Process eligibility changes — additions, terminations, and coverage updates
• Submit enrollments to carriers via email, fax, or carrier portals as required
• Enter data into specific carrier systems to add or terminate employees
• Verify submission accuracy against internal records before hand-off

You verify every submission landed correctly and every invoice matches the enrollment record.

• Follow up with carriers to confirm eligibility updates were processed
• Audit carrier systems against carrier invoices for accuracy
• Identify and resolve discrepancies promptlyMaintain audit documentation and records for internal review

You own the data pipes between internal systems and carrier systems, keeping them clean and current.

• Coordinate with internal systems teams and carriers to develop and maintain carrier connections
• Own system-to-system data flow and integrity across the enrollment lifecycle
• Escalate connection issues, data inconsistencies, or systemic errors
• Collaborate with account teams on complex enrollment scenarios or client-specific exceptions

ABOUT THE CLIENT

A U.S.-based independent insurance brokerage delivers business insurance, personal insurance, employee benefits, and financial services to clients across multiple industries nationwide. Known for decades of independent, employee-owned operation and high client retention, offshore team members supporting the employee benefits team work within defined enrollment workflows, established carrier submission standards, and structured audit cycles aligned with U.S. carrier requirements.

BENEFITS OF GOTEAM

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents via salary deduction
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• Prorated 5 days Vacation Leave + 5 days Sick Leave upon regularization
• 5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused)
• Salary loan access (post-regularization)
• Employee discounts, raffles, and Day-1 welcome gift
• Opportunity to win a trip to Bali through company programs

Live Your Purpose

• ₱10,000 referral bonus + opportunity to win a trip to Bali
• Monthly gratitude events, team dinners, and leadership talks
• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities