Admin Assistant

GoTeam

Cebu City

Hybrid

PHP 357,000 - 446,000

Full time

14 days+

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Benefits offered by this job

Laptop + second monitor

HMO for dependents

Life insurance

Employee discounts

Job summary

GoTeam in Cebu IT Park seeks an Admin Assistant to manage enrollment eligibility processing for a U.S. insurance brokerage's benefits team, with night shifts and a hybrid Cebu work arrangement.

You will handle carrier submissions, data entry, and audits, coordinating with carriers and internal teams to keep records accurate during high-volume processing; a free AI certification is part of the program.

Qualifications

2+ years in insurance account support or related transactional roles.
Experience with employee benefits enrollment processes.
Attention to data entry and reconciliation.
Proficient in MS Office; able to navigate multiple portals.
Strong written and spoken English; comfortable with U.S. carriers.
Willing to work night shift 11:00 PM–8:00 AM PH Time; Cebu hybrid onsite.

Responsibilities

Own the eligibility changes and enrollments from receipt to carrier confirmation.
Submit enrollments to carriers via email, fax, or portals.
Enter data into carrier systems to add or terminate employees.
Verify submission accuracy against internal records before hand-off.
Follow up with carriers to confirm updates.
Audit carrier systems against invoices for accuracy.
Maintain audit documentation and records for internal review.
Coordinate with internal systems teams and carriers to develop and maintain carrier connections.
Escalate data issues, inconsistencies, or systemic errors.
Collaborate with account teams on complex enrollment scenarios.

Skills

Insurance admin experience

Benefits administration

Eligibility processing

Attention to detail

MS Office proficiency

English communication

Night shift availability

Tools

Carrier portals

HRIS platforms

Job description

Admin Assistant (Up to ₱40K | WFH / Hybrid for Cebu | FREE AI Certification)

Philippines | Work-from-Home (Hybrid at Cebu IT Park for Cebu-based team members) | 11:00 PM-8:00 AM PH Time | Monday-Friday

You own the operational side of employee benefits eligibility and enrollment processing for a U.S. insurance brokerage's employee benefits team - processing eligibility changes, submitting enrollments to carriers, running follow-ups to confirm updates land, and auditing carrier systems against invoices for accuracy. Your work follows established carrier submission workflows, eligibility standards, and audit cycles aligned with client and carrier expectations.

This is not a generalist admin role. You operate within carrier systems and internal enrollment workflows, coordinate directly with carriers and internal account teams, and are trusted to keep enrollment records accurate across high transaction volumes. Best suited for professionals who thrive on detail-heavy processing work, value accuracy in numeric and eligibility data, and prefer disciplined queue-based work over reactive task-switching.

YOU'RE LIKELY A STRONG FIT IF YOU HAVE

2+ years in insurance account support, benefits administration, eligibility processing, HR admin, or a comparable transactional role
Working knowledge of employee benefits enrollment processes - additions, terminations, eligibility changes, and coverage updates
Demonstrated attention to detail on data entry and system-to-invoice reconciliation
Working proficiency in Microsoft Office (Excel, Outlook, Word) and comfort navigating multiple carrier or system portals
Strong written and spoken English, with confidence following up with U.S. carriers and internal account teams
Willingness to work a permanent night shift (11:00 PM-8:00 AM PH Time) aligned with U.S. business hours from a stable home-office setup; Cebu-based team members will follow a hybrid setup with partial onsite work at Cebu IT Park

STRONG SIGNALS

Prior experience supporting a U.S.-based insurance brokerage, agency, or third-party benefits administrator
Familiarity with employee benefits carriers - medical, dental, vision, life, and ancillary lines
Experience with eligibility management systems, HRIS platforms, or benefits administration software
Experience conducting audit or reconciliation work - comparing system data to carrier invoices
Comfort using AI tools to accelerate data verification, submission tracking, and audit review

RESPONSIBILITY PILLARS

Eligibility Processing & Enrollment Submission

You own the flow of eligibility changes and enrollments from receipt through carrier confirmation.

Process eligibility changes - additions, terminations, and coverage updates
Submit enrollments to carriers via email, fax, or carrier portals as required
Enter data into specific carrier systems to add or terminate employees
Verify submission accuracy against internal records before hand-off

Carrier Follow-Up & Audit

You verify every submission landed correctly and every invoice matches the enrollment record.

Follow up with carriers to confirm eligibility updates were processed
Audit carrier systems against carrier invoices for accuracy
Identify and resolve discrepancies promptly
Maintain audit documentation and records for internal review

Carrier Systems & Connection Coordination

You own the data pipes between internal systems and carrier systems, keeping them clean and current.

Coordinate with internal systems teams and carriers to develop and maintain carrier connections
Own system-to-system data flow and integrity across the enrollment lifecycle
Escalate connection issues, data inconsistencies, or systemic errors
Collaborate with account teams on complex enrollment scenarios or client-specific exceptions

ABOUT THE CLIENT

A U.S.-based independent insurance brokerage delivers business insurance, personal insurance, employee benefits, and financial services to clients across multiple industries nationwide. Known for decades of independent, employee-owned operation and high client retention, offshore team members supporting the employee benefits team work within defined enrollment workflows, established carrier submission standards, and structured audit cycles aligned with U.S. carrier requirements.

BENEFITS OF GOTEAM

Accelerate Your Personal Growth

Company-provided laptop + second monitor
Industry-best HMO for 1 dependent + extended dependents (₱300,000 coverage, private room, ₱10,000 meds reimbursement)
Option to enroll up to 4 additional dependents via salary deduction
₱1M life insurance coverage
Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

Prorated 5 days Vacation Leave + 5 days Sick Leave upon regularization
5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused)
Salary loan access (post-regularization)
Employee discounts, raffles, and Day-1 welcome gift
Opportunity to win a trip to Bali through company programs

Live Your Purpose