Night-Shift B2B Collections Specialist

Gratitudeindia; Taguig; On-site; PHP 279,000 - 502,000; Full time

Job summary

Gratitudeindia in Aura Taguig is seeking a Collection Associate – B2B Accounts Receivable to manage assigned customer portfolios and drive timely collections while preserving strong customer relationships and supporting healthy cash flow.

The role requires 2–5 years in AR/B2B collections, familiarity with ERP systems (NetSuite, SAP, Oracle), and excellent English communication. It supports US shifts to service a global portfolio from our Aura Taguig onsite setup.

Qualifications

• Bachelor's degree in Commerce / Finance / Accounting.
• 2–5 years of relevant experience in B2B collections.
• Experience with AR aging, disputes, and dunning.
• Familiar with ERP systems (NetSuite, SAP, Oracle) and MS Office.
• CEFR C1 English proficiency.

Responsibilities

• Manage assigned customer portfolios and aging buckets to meet collection targets.
• Conduct collections via calls and emails and follow up on payment commitments.
• Coordinate with Billing, Sales, and Cash Application for delays.
• Maintain accurate collection notes and account status.
• Support AR-related portal activities and vendor setup issues.
• Escalate critical accounts per governance processes.

Skills

Accounts receivable

B2B collections

A/R aging

Dunning processes

Promise-to-pay

Negotiation

Stakeholder management

MS Office

English proficiency

Education

Bachelor's degree in Commerce / Finance / Accounting

Tools

NetSuite

SAP

Oracle

Job description

Gratitudeindia in Aura Taguig is seeking a Collection Associate – B2B Accounts Receivable to manage assigned customer portfolios and drive timely collections while preserving strong customer relationships and supporting healthy cash flow.

The role requires 2–5 years in AR/B2B collections, familiarity with ERP systems (NetSuite, SAP, Oracle), and excellent English communication. It supports US shifts to service a global portfolio from our Aura Taguig onsite setup.