US B2B Collections Supervisor | Work Onsite - Aura

Teleperformance; Philippines; On-site; PHP 720,000 - 1,000,000; Full time

Job summary

Teleperformance Philippines is seeking a Supervisor, B2B Collections to lead a team of collections professionals. You will oversee daily AR activities, drive KPI performance, and ensure process compliance while collaborating with cross-functional partners in a global delivery environment.

Experience in NetSuite/SAP and US shift support are preferred. Role requires a bachelor's degree and 5–8 years in AR/B2B collections, with at least 2–3 years in supervision.

Qualifications

• Bachelor's degree in Commerce, Finance, Accounting, Business Administration, or a related field.
• 5–8 years of relevant experience in Accounts Receivable, B2B Collections, Order-to-Cash (O2C), Cash Application, and Dispute Management.
• Minimum 2–3 years of experience in a supervisory or people management role.
• Strong knowledge of B2B collections processes within a Shared Services or Global Business Services environment.
• Proven experience managing customer escalations and working with cross-functional teams.
• Hands-on experience with ERP and collections platforms such as NetSuite, SAP, or similar systems.
• Strong analytical, problem-solving, stakeholder management, and decision-making skills.
• Excellent verbal and written English communication skills.
• Experience supporting US customers and operating within a global delivery environment is highly preferred.
• Willingness to work a fixed US shift schedule (8:00 AM to 5:00 PM EST).

Responsibilities

• Supervise, coach, and develop a team of B2B Collections professionals to achieve individual and team performance goals.
• Conduct regular performance reviews, provide constructive feedback, and drive employee development initiatives.
• Lead onboarding, training, knowledge-sharing sessions, and continuous improvement programs to enhance team capabilities.
• Foster a high-performance, collaborative, and customer-focused work environment.
• Oversee daily collections activities and ensure adherence to established KPIs, SLAs, and operational targets.
• Drive collection strategies to improve cash flow, reduce delinquency rates, and minimize accounts receivable aging.
• Conduct portfolio reviews and monitor collection effectiveness to identify at-risk accounts and prioritize collection efforts.
• Ensure timely customer follow-ups, dispute resolution, and escalation management.
• Serve as the primary escalation point for complex customer collection and billing issues.
• Collaborate closely with Billing, Cash Application, Dispute Resolution, Sales, Finance, and other cross-functional partners to resolve account-related concerns.
• Build and maintain effective working relationships with internal and external stakeholders to support business objectives.
• Perform root cause analysis on collection challenges and implement corrective actions to improve efficiency and effectiveness.
• Identify opportunities for process enhancements, automation, and productivity improvements.
• Support business reviews, governance meetings, reporting requirements, and leadership updates.
• Ensure compliance with company policies, internal controls, SOPs, and quality standards.
• Maintain accurate documentation of processes, procedures, and operational controls.

Skills

Analytical skills

Problem solving

Stakeholder management

Decision making

Education

Bachelor's degree in Commerce, Finance, Accounting, or related field

Tools

NetSuite

SAP

Job description

Supervisor, B2B Collections

Location: SM Aura, Taguig City
Work Setup: Work On-Site
Industry: B2B, SaaS, Technology, Shared Services
Education: Bachelor's Degree in Commerce, Finance, Accounting, or related field
Language: English

Role Summary

The Supervisor, B2B Collections is responsible for overseeing daily collections operations and leading a team of Collections Specialists to achieve cash flow objectives, reduce aged receivables, and improve collection effectiveness. This role ensures operational excellence, customer satisfaction, process compliance, and continuous team development while supporting global collections activities. The ideal candidate will have strong experience in Accounts Receivable (AR), B2B Collections, stakeholder management, and people leadership within a shared services environment.

Key Responsibilities

Team Leadership & People Management

• Supervise, coach, and develop a team of B2B Collections professionals to achieve individual and team performance goals.

• Conduct regular performance reviews, provide constructive feedback, and drive employee development initiatives.

• Lead onboarding, training, knowledge-sharing sessions, and continuous improvement programs to enhance team capabilities.

• Foster a high-performance, collaborative, and customer-focused work environment.

Collections Operations Management

• Oversee daily collections activities and ensure adherence to established KPIs, SLAs, and operational targets.

• Drive collection strategies to improve cash flow, reduce delinquency rates, and minimize accounts receivable aging.

• Conduct portfolio reviews and monitor collection effectiveness to identify at-risk accounts and prioritize collection efforts.

• Ensure timely customer follow-ups, dispute resolution, and escalation management.

Stakeholder & Customer Management

• Serve as the primary escalation point for complex customer collection and billing issues.

• Collaborate closely with Billing, Cash Application, Dispute Resolution, Sales, Finance, and other cross-functional partners to resolve account-related concerns.

• Build and maintain effective working relationships with internal and external stakeholders to support business objectives.

Process Improvement & Governance

• Perform root cause analysis on collection challenges and implement corrective actions to improve efficiency and effectiveness.

• Identify opportunities for process enhancements, automation, and productivity improvements.

• Support business reviews, governance meetings, reporting requirements, and leadership updates.

• Ensure compliance with company policies, internal controls, SOPs, and quality standards.

• Maintain accurate documentation of processes, procedures, and operational controls.

Required Qualifications

• Bachelor's Degree in Commerce, Finance, Accounting, Business Administration, or a related field.

• 5-8 years of relevant experience in Accounts Receivable, B2B Collections, Order-to-Cash (O2C), Cash Application, and Dispute Management.

• Minimum 2-3 years of experience in a supervisory or people management role.

• Strong knowledge of B2B collections processes within a Shared Services or Global Business Services environment.

• Proven experience managing customer escalations and working with cross-functional teams.

• Hands-on experience with ERP and collections platforms such as NetSuite, SAP, or similar systems.

• Strong analytical, problem-solving, stakeholder management, and decision-making skills.

• Excellent verbal and written English communication skills.

• Experience supporting US customers and operating within a global delivery environment is highly preferred.

• Willingness to work a fixed US shift schedule (8:00 AM to 5:00 PM EST).

Preferred Competencies

• Leadership and team development

• Performance management and coaching

• Collections strategy and cash flow optimization

• Customer relationship management

• Process improvement and operational excellence

• Data analysis and reporting

• Conflict resolution and negotiation skills

• Change management and stakeholder engagement