Collection Associate – B2B Accounts Receivable

Stafflink Express; Philippines; On-site; PHP 335,000 - 391,000; Full time

Job summary

Stafflink Express in Taguig is seeking a Collection Associate – B2B Accounts Receivable to manage customer portfolios, drive timely collections, and support healthy cash flow in a night shift role.

You will perform aging analyses, follow up on overdue invoices, and coordinate with Billing, Sales, and Cash Application teams to resolve issues while maintaining accurate interaction history for a global client base.

Qualifications

• Bachelor's degree in Commerce / Finance / Accounting; required
• 2-5 years of relevant AR/Collections experience
• Strong experience in B2B collections, reconciliations and dispute handling
• Knowledge of AR aging, dunning, promise-to-pay management
• Experience with ERP systems such as NetSuite, SAP, Oracle or similar

Responsibilities

• Manage assigned customer portfolios and aging buckets to achieve collection targets.
• Perform collections via calls and emails and follow up on payment commitments.
• Coordinate with Billing, Sales and Cash Application to resolve delays.
• Maintain accurate collection notes and customer communications.
• Support AP portal activities, invoice submissions, and PO-related issues.
• Escalate critical accounts and disputes per governance processes.
• Meet productivity, quality and SLA targets while ensuring customer satisfaction.

Skills

B2B collections

Account reconciliations

Dispute handling

Customer communication

English proficiency

Education

Bachelor's degree in Commerce / Finance / Accounting

Tools

ERP systems (NetSuite/SAP/Oracle)

AR tools

MS Office

Job description

Job title: Collection Associate – B2B Accounts Receivable

Experience: 2-5 years

Industry: B2B / SaaS / Technology / Shared Services

Work Setup: Onsite in Aura Taguig

Shift: Night Shift

Salary Package: ₱30,000 – ₱35,000

Role Summary:

Responsible for managing assigned customer portfolios and driving timely collections while maintaining strong customer relationships and supporting healthy cash flow. The role involves proactive follow-up on overdue invoices, dispute coordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support a global portfolio.

Key Responsibilities:

• Relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes in a shared services environment is preferred
• Manage assigned customer portfolios and aging buckets to achieve collection targets.
• Conduct collections through calls and emails and follow up on payment commitments.
• Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.
• Maintain accurate collection notes, customer correspondence and account status.
• Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.
• Escalate critical accounts and disputes as per defined governance processes.
• Meet productivity, quality, and SLA requirements while ensuring a positive customer experience.

Required Skills:

• Bachelor's degree in Commerce / Finance / Accounting
• 2-5 years of relevant experience
• Strong experience in B2B collections, account reconciliations, dispute handling and customer communication.
• Good understanding of AR aging, dunning processes and promise-to-pay management.
• Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.
• Strong analytical skills, attention to detail and proficiency in MS office required.
• Excellent verbal and written English communication with CEFR C1 proficiency (or equivalent) is required, along with strong negotiation and stakeholder management skills.