Collections Associate B2B Account Receivable

Gratitudeindia; Taguig; On-site; PHP 279,000 - 502,000; Full time

Job summary

Gratitudeindia in Aura Taguig is seeking a Collection Associate – B2B Accounts Receivable to manage assigned customer portfolios and drive timely collections while preserving strong customer relationships and supporting healthy cash flow.

The role requires 2–5 years in AR/B2B collections, familiarity with ERP systems (NetSuite, SAP, Oracle), and excellent English communication. It supports US shifts to service a global portfolio from our Aura Taguig onsite setup.

Qualifications

• Bachelor's degree in Commerce / Finance / Accounting.
• 2–5 years of relevant experience in B2B collections.
• Experience with AR aging, disputes, and dunning.
• Familiar with ERP systems (NetSuite, SAP, Oracle) and MS Office.
• CEFR C1 English proficiency.

Responsibilities

• Manage assigned customer portfolios and aging buckets to meet collection targets.
• Conduct collections via calls and emails and follow up on payment commitments.
• Coordinate with Billing, Sales, and Cash Application for delays.
• Maintain accurate collection notes and account status.
• Support AR-related portal activities and vendor setup issues.
• Escalate critical accounts per governance processes.

Skills

Accounts receivable

B2B collections

A/R aging

Dunning processes

Promise-to-pay

Negotiation

Stakeholder management

MS Office

English proficiency

Education

Bachelor's degree in Commerce / Finance / Accounting

Tools

NetSuite

SAP

Oracle

Job description

Job title: Collection Associate – B2B Accounts ReceivableExperience: 2-5 yearsIndustry: B2B / SaaS / Technology / Shared ServicesWork Setup: Onsite in Aura TaguigShift: Night ShiftSaTarget Start date September 7
Role Summary:

Responsible for managing assigned customer portfolios and driving timely collections while maintaining strong customer relationships and supporting healthy cash flow. The role involves proactive follow-up on overdue invoices, disputecoordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support a global portfolio.
Key Responsibilities:
Relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes in a shared services environment is preferred Manage assigned customer portfolios and aging buckets to achieve collection targets. Conduct collections through calls and emails and follow up on payment commitments. Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams. Maintain accurate collection notes, customer correspondence and account status. Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues. Escalate critical accounts and disputes as per defined governance processes. Meet productivity, quality, and SLA requirements while ensuring a positive customer experience.
Required Skills:
Bachelor's degree in Commerce / Finance / Accounting 2-5 years of relevant experience Strong experience in B2B collections, account reconciliations, dispute handling and customer communication. Good understanding of AR aging, dunning processes and promise-to-pay management. Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred. Strong analytical skills, attention to detail and proficiency in MS office required. Excellent verbal and written English communication with CEFR C1 proficiency (or equivalent) is required, along with strong negotiation and stakeholder management skills.