Night-Shift Auction & Pickup Coordinator

Acquire Intelligence; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Acquire Intelligence is seeking a Customer Care Representative for Auction & Pickup Support in Ortigas, Pasig City. The role is onsite, full-time, night shift, supporting auction pickup operations through scheduling, status updates, site coordination, and proactive follow-ups within SLAs.

You will assist buyers post-auction to ensure smooth handoffs from purchase to pickup, coordinating with internal teams and using CRM tools to keep accurate records and up-to-date statuses.

Qualifications

• At least 1 year of BPO customer service, logistics support, order support, scheduling, case management, or other coordination-heavy experience.
• Comfortable handling customer communication while completing system updates and follow-ups.
• Able to manage repeatable, SLA-driven tasks accurately in a high-volume environment.

Responsibilities

• Pickup Scheduling: guide buyers to the self-booking tool or schedule pickups via the logistics platform; provide manual scheduling support as needed.
• Pickup Status Updates: update item status after pickup confirmation and coordinate with support teams when issues arise.
• Site & Address Coordination: notify buyers when site/address details require follow-up and confirm/correct site details with internal contacts.
• Site Access Agreements: send forms to buyers and forward completed agreements to site contacts, ensuring timely handling.
• Proactive Pickup Follow-Up: contact sites and buyers to confirm pickup status and keep records current.

Skills

BPO experience

Scheduling coordination

Customer communication

SLA-driven tasks

Tools

Salesforce

Job description

Acquire Intelligence is seeking a Customer Care Representative for Auction & Pickup Support in Ortigas, Pasig City. The role is onsite, full-time, night shift, supporting auction pickup operations through scheduling, status updates, site coordination, and proactive follow-ups within SLAs.

You will assist buyers post-auction to ensure smooth handoffs from purchase to pickup, coordinating with internal teams and using CRM tools to keep accurate records and up-to-date statuses.