Customer Care Representative – Auction & Pickup Support

Acquire Intelligence; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Acquire Intelligence is seeking a Customer Care Representative for Auction & Pickup Support in Ortigas, Pasig City. The role is onsite, full-time, night shift, supporting auction pickup operations through scheduling, status updates, site coordination, and proactive follow-ups within SLAs.

You will assist buyers post-auction to ensure smooth handoffs from purchase to pickup, coordinating with internal teams and using CRM tools to keep accurate records and up-to-date statuses.

Qualifications

• At least 1 year of BPO customer service, logistics support, order support, scheduling, case management, or other coordination-heavy experience.
• Comfortable handling customer communication while completing system updates and follow-ups.
• Able to manage repeatable, SLA-driven tasks accurately in a high-volume environment.

Responsibilities

• Pickup Scheduling: guide buyers to the self-booking tool or schedule pickups via the logistics platform; provide manual scheduling support as needed.
• Pickup Status Updates: update item status after pickup confirmation and coordinate with support teams when issues arise.
• Site & Address Coordination: notify buyers when site/address details require follow-up and confirm/correct site details with internal contacts.
• Site Access Agreements: send forms to buyers and forward completed agreements to site contacts, ensuring timely handling.
• Proactive Pickup Follow-Up: contact sites and buyers to confirm pickup status and keep records current.

Skills

BPO experience

Scheduling coordination

Customer communication

SLA-driven tasks

Tools

Salesforce

Job description

Customer Care Representative - Auction & Pickup Support

Ortigas, Pasig City | Night Shift | Onsite | Full Time

Help make the final step of a buyer's transaction run smoothly by keeping pickup details accurate and on track. You'll support auction pickup operations through scheduling, item-status updates, site and address coordination, access agreements, and proactive follow-up within defined SLAs.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

You'll support the buyer pickup process after an auction transaction is complete, helping make sure the handoff from purchase to pickup happens smoothly. The work typically moves from scheduling the pickup, confirming site or access requirements, updating item status, correcting missing or inaccurate details, and following up until the pickup activity is properly reflected in the system.

WHAT YOU'LL DO

Pickup Scheduling

• For live auction pickups, guide buyers to the designated self-booking tool; for supported online auction channels, schedule pickups through the approved logistics scheduling platform.
• Provide manual scheduling support for locations or scenarios that require additional coordination.
• Complete pickup scheduling actions within the required service level.

Pickup Status Updates

• Update item status when a buyer confirms that pickup has been completed.
• Verify available information before changing pickup status and coordinate with the appropriate support team when status cannot be advanced normally.
• Complete reactive pickup-status updates within the required service level.

Site & Address Coordination

• Notify the buyer when site or address information requires follow-up.
• Contact the appropriate internal point of contact to confirm or correct site details.
• Escalate unresolved site or address issues through the required process when they remain open beyond the defined timeframe.

Site Access Agreements

• Send required site access forms to the buyer.
• Forward completed and signed agreements to the appropriate site point of contact.
• Complete agreement handling within the required service level.

Proactive Pickup Follow-Up

• Contact the site point of contact and buyer to confirm pickup status when needed.
• Update item status based on confirmed pickup information.
• Keep customer and operational records current throughout the process.

A BIT ABOUT YOU

Must-Haves

• At least 1 year of BPO customer service, logistics support, order support, scheduling, case management, or other coordination-heavy experience.
• Comfortable handling customer communication while completing system updates and follow-ups.
• Able to manage repeatable, SLA-driven tasks accurately in a high-volume environment.

Good-to-Haves

• Experience with pickup, delivery, logistics, auction, marketplace, order-management, or asset-related support.
• Experience using Salesforce or another CRM; workflow or scheduling tools are an advantage.
• Experience coordinating with customers and internal operational teams on time-sensitive requests.

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

1. HMO coverage for you and your family
2. Epic Yearly Kick-Off Parties with major giveaways
3. Recognition through our Value Awards - we celebrate your wins
4. Real career growth with opportunities for internal promotions
5. Meaningful work with talented and supportive teams

Your future matters:

1. 900+ internal promotions every year
2. Access to 2,700+ leadership training courses

Extra rewards along the way:

1. 14th Month Pay after 5 years of continuous service
2. Employee Referral Program - earn up to ₱42,000 per successful hire

Enjoy work-life balance:

1. 24 Paid Time-Off Credits annually, with leave credits convertible to cash
2. Paid Birthday Leave - celebrate your day your way

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Curious and Clever: Smart questions spark smart solutions

Entrepreneurial Energy: Think like an owner. Solve like a founder

Fast with Intent: We move fast and deliver real results

Laugh and Learn: We don't take ourselves too seriously, just our results