Auction Operations Team Lead - Night Shift Pasig

Acquire.AI; Pasig; On-site; PHP 420,000 - 700,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Epic Yearly Kick-Off Parties with big‑

Value Awards and recognition programs

Internal promotions and career growth

14th Month Pay after 5 years ofService

Employee Referral Program — earn up to

Job summary

Acquire Intelligence, a global outsourcer, is seeking a Team Leader – Auction Operations in Pasig (Ortigas) to lead an on-site night-shift team. You will own daily performance, staffing, and risk management while coaching and developing agents for high-quality delivery.

Engage with clients and stakeholders to ensure smooth operations and timely recovery plans. You will drive attendance, productivity, and quality metrics, build strong KPI visibility, and coordinate cross-functional actions to

Qualifications

• At least 2–3 years of Team Leader or equivalent people-leadership experience in BPO, shared services, customer operations, sales operations, or back-office operations.
• Experience managing performance against SLA/TAT, productivity, quality, attendance, and staffing/coverage metrics.
• Strong coaching and performance-management capability with experience developing both struggling and high-potential employees.
• Comfortable analyzing operational data and translating it into clear root causes and actions.
• Strong written and verbal communication skills, including communicating with clients and senior stakeholders.
• Strong working knowledge of spreadsheets and operational reporting.
• Comfortable managing multiple workflows, priorities, and deadlines simultaneously.
• Comfortable working fully onsite in Ortigas on a night shift.

Responsibilities

• Own daily performance, workflows, including productivity, SLA/TAT, quality, attendance, and other contractual or operational KPIs.
• Review performance throughout the shift and take immediate action when results are trending below target.
• Ensure workload is appropriately prioritized and resources are aligned to business demand.
• Maintain visibility of queues, backlogs, aging, staffing, and operational risks.
• Validate performance data before communicating results internally or to the client.
• Develop clear recovery plans when targets are missed and track actions through completion.
• Ensure commitments, action items, and deliverables are completed accurately and on time.
• Lead, coach, and develop agents through regular performance discussions, observations, and structured coaching.
• Represent Acquire professionally in interactions with clients and stakeholders.

Skills

Team leadership

Performance management

Data analysis

Coaching

Communication

Attendance & scheduling

Tools

Salesforce

Job description

Acquire Intelligence, a global outsourcer, is seeking a Team Leader – Auction Operations in Pasig (Ortigas) to lead an on-site night-shift team. You will own daily performance, staffing, and risk management while coaching and developing agents for high-quality delivery.

Engage with clients and stakeholders to ensure smooth operations and timely recovery plans. You will drive attendance, productivity, and quality metrics, build strong KPI visibility, and coordinate cross-functional actions to