Night-Shift Customer Support & Scheduling Coordinator

Acquire Intelligence; Eastern Manila District; On-site; PHP 360,000 - 540,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Epic yearly kick-off parties with bigs

Value Awards recognition

Career growth with internal promotions

Meaningful work with collaborative, AS

14th Month Pay after 5 years

Employee Referral Program

24 Paid Time-Off Credits annually

Paid Birthday Leave

Job summary

Acquire Intelligence is seeking a Customer Support Associate – Scheduling & Case Updates to join our Ortigas-based team. This role blends customer support with operations coordination, focusing on pickups, site details, and maintaining accurate records to ensure smooth handoffs.

You’ll handle scheduling, case/status updates, and documentation while coordinating with internal teams to resolve issues and keep customers informed. Night shift, onsite, full-time.

Qualifications

• At least 1 year of customer service, scheduling, order support, case coordination, or back-office support experience.
• Comfortable with customer contact and system-driven work.
• Able to manage multiple follow-ups and maintain accurate records.

Responsibilities

• Assist customers with scheduling or pickup-related requests and provide clear next steps.
• Update item or case status based on confirmed information and maintain notes.
• Coordinate with internal teams, verify site details, and route required documents.

Skills

Customer service

Scheduling

Case coordination

Record keeping

Tools

Salesforce

Job description

Acquire Intelligence is seeking a Customer Support Associate – Scheduling & Case Updates to join our Ortigas-based team. This role blends customer support with operations coordination, focusing on pickups, site details, and maintaining accurate records to ensure smooth handoffs.

You’ll handle scheduling, case/status updates, and documentation while coordinating with internal teams to resolve issues and keep customers informed. Night shift, onsite, full-time.