Newbie-Friendly Customer Service Rep — Training & Growth

StaffSmart Outsourcing; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

On-the-job training

Mentorship from experienced team leads

Competitive salary with incentives

Career development opportunities

Job summary

StaffSmart Outsourcing in Cebu IT Park invites ambitious individuals to join as Customer Service Representatives. This full-time role is designed for newbies, with comprehensive training and a supportive team environment to help you grow in customer care.

You'll handle inquiries via phone, email, chat, and other channels, resolve issues, document interactions, and contribute to service excellence while developing essential skills for a rewarding BPO career.

Qualifications

• Clear verbal and written communication
• Ability to listen and respond to customer needs
• Proficiency with computers and basic software tools
• Willingness to learn and develop in a fast-paced setting

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels
• Provide accurate product and service information to customers
• Process orders, returns, complaints and account management tasks
• Document all interactions in company systems accurately
• Identify and escalate complex issues to supervisors or specialists
• Follow company policies and maintain quality standards
• Contribute to team goals and metrics like first-call resolution
• Collaborate with colleagues to share best practices and support teamwork
• Seek feedback to continuously improve performance and skills

Skills

Strong communication

English fluency

Basic computer literacy

Multitasking

Job description

StaffSmart Outsourcing in Cebu IT Park invites ambitious individuals to join as Customer Service Representatives. This full-time role is designed for newbies, with comprehensive training and a supportive team environment to help you grow in customer care.

You'll handle inquiries via phone, email, chat, and other channels, resolve issues, document interactions, and contribute to service excellence while developing essential skills for a rewarding BPO career.