Full-Time Customer Service Rep — Training & Career Growth

StaffSmart Outsourcing; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

On-the-job training

Competitive salary & incentives

Career progression

Health & wellness

Professional development

Mentorship

Employee recognition

Flexible scheduling

Job summary

StaffSmart Outsourcing is hiring Customer Service Representatives in Quezon City and Manila. This full-time role offers comprehensive on-the-job training with no prior BPO experience required, making it suitable for individuals starting their careers in customer service.

Successful candidates will handle inbound and outbound inquiries, provide accurate responses, and ensure customer satisfaction while maintaining company policies and confidentiality. Training and career growth are emphasized.

Qualifications

• High school diploma or equivalent qualification as a minimum educational requirement.
• Strong written and verbal communication skills to articulate clearly and professionally.
• Excellent listening and comprehension abilities to understand customer needs effectively.
• Patience and empathy when dealing with diverse customer personalities and challenging situations.
• Problem-solving mindset with the ability to think critically and find appropriate solutions.
• Proficiency in using computer systems, keyboards, and basic software applications.
• Willingness to learn and adapt to new systems, processes, and procedures.
• Ability to work flexibly, including potential shifts outside standard business hours.
• Positive attitude, reliability, and commitment to maintaining quality service standards.

Responsibilities

• Handle inbound and outbound customer inquiries via phone.
• Provide accurate, timely, and professional responses to customer questions and concerns.
• Resolve customer issues efficiently while maintaining a courteous demeanour.
• Process customer transactions, orders, and requests per established procedures.
• Document all customer interactions in company systems with accuracy.
• Follow company policies, quality standards, and brand guidelines in all communications.
• Identify opportunities to enhance customer satisfaction and contribute ideas for service improvement.
• Collaborate with team members and supervisors to meet departmental targets.
• Maintain confidentiality and handle sensitive information with integrity.

Skills

Communication

Listening

Empathy

Problem-solving

Computer proficiency

Willingness to learn

Flexibility

Positive attitude

Education

High school diploma

Job description

StaffSmart Outsourcing is hiring Customer Service Representatives in Quezon City and Manila. This full-time role offers comprehensive on-the-job training with no prior BPO experience required, making it suitable for individuals starting their careers in customer service.

Successful candidates will handle inbound and outbound inquiries, provide accurate responses, and ensure customer satisfaction while maintaining company policies and confidentiality. Training and career growth are emphasized.