Customer Service Representative - Full-Time, Training & Growth

StaffSmart Outsourcing; Taguig; Hybrid; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Comprehensive on-the-job training

Competitive salary and incentives

Career progression opportunities

Health and wellness initiatives

Ongoing professional development

Job summary

StaffSmart Outsourcing in Taguig City, Philippines, is hiring Customer Service Representatives in a full-time capacity. No prior BPO experience is required as comprehensive training and ongoing support are provided to successful candidates.

The role focuses on handling inquiries, resolving issues, and maintaining high service standards. Ideal candidates have a high school diploma, strong communication skills, and a customer-centric mindset.

Qualifications

• Strong communication skills and clear verbal and written expression.
• Patience, empathy and ability to handle diverse customer personalities.
• Ability to think critically and solve problems under pressure.
• Proficiency with computer systems and standard software applications.
• Willingness to learn new processes and adapt to changes.
• Flexible with shifts, including potential hours outside standard business times.
• Positive attitude and reliability in delivering quality service.
• Excellent listening and comprehension to understand customer needs.

Responsibilities

• Handle inbound and outbound customer inquiries via phone.
• Provide accurate, timely, and professional responses to questions and concerns.
• Resolve customer issues efficiently while maintaining courtesy.
• Process customer transactions, orders, and requests per procedures.
• Document all interactions accurately in company systems.
• Follow policies, quality standards, and brand guidelines.
• Identify opportunities to improve customer satisfaction and suggest improvements.
• Collaborate with team members and supervisors to meet targets.
• Maintain confidentiality and integrity of customer information.

Skills

Strong communication

Patience & empathy

Problem solving

Computer skills

Willingness to learn

Flexibility with shifts

Positive attitude

Active listening

Education

High school diploma or equivalent

Tools

CRM systems

Job description

StaffSmart Outsourcing in Taguig City, Philippines, is hiring Customer Service Representatives in a full-time capacity. No prior BPO experience is required as comprehensive training and ongoing support are provided to successful candidates.

The role focuses on handling inquiries, resolving issues, and maintaining high service standards. Ideal candidates have a high school diploma, strong communication skills, and a customer-centric mindset.