Customer Service Pro — Training, Growth & Flexible Schedules

StaffSmart Outsourcing; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Comprehensive on-the-job training

Competitive salary and performance‑bas

Career progression opportunities

Health and wellness initiatives

Access to ongoing professional develop

Supportive team environment

Employee recognition schemes

Flexible scheduling options

Job summary

StaffSmart Outsourcing is seeking enthusiastic and customer-focused Customer Service Representatives to join our growing team in UP Technohub, Quezon City. This is a full-time position with comprehensive training; no previous BPO experience required as we provide support to all successful candidates.

You will handle inbound and outbound inquiries, provide accurate responses, document interactions, and work with the team to meet client targets while maintaining confidentiality and professional

Qualifications

• High school diploma or equivalent qualification as a minimum educational requirement.
• Excellent written and verbal communication skills.
• Patience and empathy when dealing with customers.

Responsibilities

• Handling inbound and outbound customer inquiries via phone call.
• Providing accurate, timely, and professional responses to customer questions and concerns.
• Resolving customer issues efficiently while maintaining a positive and courteous demeanor.
• Processing customer transactions, orders, and requests in accordance with established procedures.
• Documenting all customer interactions in the company's systems with accuracy and attention to detail.
• Following company policies, quality standards, and brand guidelines in all customer communications.
• Identifying opportunities to enhance customer satisfaction and contributing ideas for service improvement.
• Collaborating with team members and supervisors to meet departmental targets and objectives.

Skills

Customer service

Communication skills

Active listening

Problem solving

Computer literacy

Teamwork

Emotional intelligence

CRM software

Education

High school diploma

Tools

CRM software

Job description

StaffSmart Outsourcing is seeking enthusiastic and customer-focused Customer Service Representatives to join our growing team in UP Technohub, Quezon City. This is a full-time position with comprehensive training; no previous BPO experience required as we provide support to all successful candidates.

You will handle inbound and outbound inquiries, provide accurate responses, document interactions, and work with the team to meet client targets while maintaining confidentiality and professional