Network Operations Specialist – Female Applicants Preferred

Rising Tide Digital, Inc.; Mandaluyong; On-site; PHP 500,000 - 700,000; Part time

Job summary

Rising Tide Digital, Inc. in Mandaluyong, Philippines, seeks a Network Operations Specialist to support day-to-day network operations, monitoring, troubleshooting and infrastructure maintenance using Cisco, SolarWinds and ServiceNow.

The role requires at least 2 years of network operations experience, a Bachelor’s in IT/CS/CE, hands-on Cisco routing and switching, and familiarity with TCP/IP, DNS and VPN. CCNP is a plus; night/weekend shifts may be required.

Qualifications

• Bachelor’s degree in IT, CS, or CE required.
• 2+ years in network engineering or operations.
• Hands-on Cisco routing and switching experience.
• Experience with SolarWinds monitoring tools (NPM/NCM/IPAM).
• Familiarity with ServiceNow for incident management.
• Knowledge of TCP/IP, DNS, DHCP, VPN, QoS, and LAN/WAN.

Responsibilities

• Manage and troubleshoot Cisco network infrastructure (LAN/WAN/DC).
• Monitor network health and performance with SolarWinds.
• Handle incidents, requests, changes, and problems in ServiceNow.
• Investigate and resolve connectivity and performance issues.
• Assist with network upgrades, maintenance, and patching.
• Support WAN optimization initiatives.
• Coordinate with IT teams and vendors to resolve issues.
• Ensure network services remain stable and secure.

Skills

Cisco routing & switching

Network troubleshooting

TCP/IP networking

Communication skills

Analytical thinking

Education

Bachelor's degree in IT, Computer Science, Computer Engineering

Tools

SolarWinds NPM

SolarWinds NCM

SolarWinds IPAM

ServiceNow

Cisco devices

Job description

Employment Type: Contract-Based
Setup: Full Onsite
Schedule: Rotating Shifts
Rest Days: 6 days per month

We are seeking a Network Operations Specialist to support day-to-day network operations, monitoring, troubleshooting, and infrastructure maintenance. The role requires practical experience with Cisco, SolarWinds, and ServiceNow.

What You’ll Do

• Manage and troubleshoot Cisco network infrastructure, including LAN, WAN, and data center environments.

• Monitor network health, availability, and performance through SolarWinds.

• Handle network-related incidents, requests, changes, and problems using ServiceNow.

• Investigate and resolve connectivity, performance, and network availability issues.

• Assist with network upgrades, maintenance, patching, and optimization activities.

• Support initiatives related to network performance and WAN optimization.

• Coordinate with other IT teams and vendors when resolving network concerns.

• Ensure network services remain stable, secure, and operational.

What We’re Looking For

• Bachelor's degree in IT, Computer Science, Computer Engineering, or a related course.

• At least 2 years of relevant network engineering or network operations experience.

• Solid hands-on knowledge of Cisco routing and switching.

• Working experience with SolarWinds monitoring tools such as NPM, NCM, or IPAM.

• Familiarity with ServiceNow / SNOW.

• Knowledge of TCP/IP, DNS, DHCP, VPN, QoS, LAN/WAN, and related networking concepts.

• Basic understanding of firewalls and network security.

• Strong analytical and troubleshooting skills.

• Good communication and collaboration skills.

• CCNP certification is an advantage.

• Willing to work nights, weekends, and holidays as required.

Shift Schedule

Employees may be assigned to any of the following rotating shifts:

• 6:00 AM – 3:00 PM

• 8:30 AM – 5:30 PM

• 12:00 NN – 9:00 PM

• 2:00 PM – 11:00 PM

• 10:00 PM – 7:00 AM