Network Operations Center (NOC Engineer)

Staff4Me; Cebu City; On-site; PHP 600,000 - 601,000; Full time

Benefits offered by this job

Free meals

Emergency loan

Snacks & beverages

Health Insurance

Health Subsidy

Life Insurance

Team events

Attendance bonus

Year-end bonus

Job summary

Staff4Me is seeking a skilled NOC Engineer to ensure 24/7 network availability and performance. You will monitor infrastructure, manage incidents, and coordinate with cross-functional teams to meet SLAs.

You will handle escalation, field technician coordination, and network maintenance, including firmware updates and security measures. Strong communication and problem-solving skills are essential.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• 1+ years of network operations or NOC experience.
• Incident management and escalation handling.
• Experience coordinating with field technicians and dispatch operations.
• Strong communication and problem-solving abilities.
• Calm under pressure during critical incidents.
• Team collaboration and mentoring skills.
• Time management and prioritization.
• Preferred: CCNA/CCNP, Fortinet NSE, CWNA.

Responsibilities

• Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and Cosmos.
• Analyze performance trends, bandwidth, latency, and KPIs.
• Respond to alerts and outages within SLA timeframes.
• Perform triage, diagnosis, and incident lifecycle management.
• Root cause analysis and documenting lessons learned.
• Coordinate vendor support during major incidents.
• Configure routers, switches, firewalls, VPNs, and related devices.
• Perform firmware updates, patches, and change management.
• Address DNS, DHCP, firewall, NAT, and VoIP issues.
• Maintain network documentation and topology diagrams.
• Create post-incident RCA reports and assist capacity planning.

Skills

Communication

Problem solving

Team collaboration

Time management

Mentoring

Calm under pressure

Education

Bachelor's degree

Tools

SolarWinds

PRTG

Nagios

Zabbix

Cosmos

Wireshark

tcpdump

Job description

We are seeking a skilled NOC Engineer to ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support whilemaintainingSLAs and collaborating with cross-functional teams.

Key Responsibilities

Network Monitoring & Performance

• Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and other proprietary monitoring systems like Cosmos

• Analyze performance trends, bandwidth, latency, packet loss, and KPIs

• Maintain monitoring thresholds, alert policies, and SLA metrics
  

Incident & Problem Management

• Respond to alerts and outages within SLAtimeframes

• Perform triage, diagnosis, and manage incident lifecycle

• Conduct root cause analysis and document lessons learned

• Track trends and recommend preventive measures

Escalation Management

• Serve asprimaryescalation point for Tier 1 and Tier 2 support team.

• Escalate complex issues to Tier 4 engineers and specialized teams

• Coordinate vendor support andfacilitatebridge calls during major incidents

• Manage communication between technical teams, management, and stakeholders.
  

Network Operations & Maintenance

• Execute firmware updates, patches, and configuration changes

• Configure routers, switches, firewalls, load balancers, wireless controllers

• Implement VLANs, access control policies, and VPN connections

• Perform change management and maintenance window activities
  

Troubleshooting & Support

• Resolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks

• Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP)

• Analyze traffic using Wireshark,tcpdump

• Address DNS, DHCP,firewall, NAT, and VoIP issues

• Work on SSID requests, conferenceissuesand other special requests
  

Security Operations & Compliance

• Monitor security event logs and SIEM alerts for potential threats or breaches

• Implement andmaintainnetwork security policies and access control lists (ACLs)

• Respond to security incidents and coordinate with security operations team

• Perform security vulnerability assessments on network devices

• Ensure compliance with organizational security standards and regulatory requirements

• Maintain audit logs and documentation for compliance reporting

• Participate in security incident response procedures

Field Technician Coordination & Dispatch

• Work with field technicians and coordinate tech dispatches for:
• PMS (Property Management System) troubleshooting and connectivity issues

• WiFisite surveys, coverage analysis, and wireless optimization

• 3rd party vendor troubleshooting, including video, VoIP, Conference Room Technology

• Coordinate on-site troubleshooting activities and vendor escalations

Documentation & Collaboration

• Maintain network documentation, topology diagrams, SOPs

• Create post-incident and RCA reports

• Participate in capacity planning and continuous improvement initiatives

• Work closely with Engineering,logistics, equipment andthird partyvendors as new equipment and technologies are integrated with the production network

• Bachelor's degree in Computer Science, Information Technology, or related field.

• 1+ years of network operations or NOC experience

• Incident management and escalation handling

• Experience coordinating with field technicians and dispatch operations
• Strong communicationand problem-solving abilities

• Calm under pressure during critical incidents

• Team collaboration and mentoring skills

• Time management and prioritization
• Preferred:CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified or other networking-related certifications (CompTIA Network+, CWNA, Fortinet NSE)
• Willing to work onsite.
• Willingness to work rotating shifts, including nights, weekends, and holidays

• Free one meal a day
• Emergency Loan and Other Financial Assistance Program
• Free 24 Hours snacks and beverages
• Health Insurance
• Health Subsidy
• Interest-Based Clubs
• Life Insurance
• Team Socialization Allowance
• Perfect Attendance Bonus
• Year-End Performance Bonus Plan(Company discretion)
• And much more