Network Operations Specialist

Rising Tide Digital, Inc.; Makati; On-site; PHP 500,000 - 800,000; Full time

Job summary

Rising Tide Digital, Inc. is seeking a Network Operations Specialist to manage and optimize enterprise network infrastructure in a fast-paced environment.

The role requires strong Cisco routing and switching experience, SolarWinds monitoring, and ServiceNow ITSM, with shifting schedules and onsite work. Ideal candidates have a Bachelor's in CS/IT/Engineering and at least 2 years in network engineering, plus CCNP preferred.

Qualifications

• Bachelor's degree in CS/IT/Engineering or related field.
• At least 2 years of experience in Network Engineering or a similar role.
• Strong knowledge of Cisco routing and switching technologies.
• CCNP certification is preferred but not required.
• Experience with SolarWinds (NPM, NCM, IPAM) and ServiceNow for ITSM.
• Knowledge of TCP/IP, DNS, DHCP, VPN, QoS, LAN/WAN.
• Understanding of network security principles and firewalls.
• Excellent troubleshooting and communication skills.

Responsibilities

• Design, deploy, configure, and manage WAN optimization and network performance.
• Design, implement, and maintain Cisco routing and switching solutions for LAN/WAN/DC.
• Administer SolarWinds for monitoring, fault management, and capacity planning.
• Utilize ServiceNow for incident, problem, change, and request management.
• Perform regular network maintenance, upgrades, patching, and optimization.
• Troubleshoot and resolve network issues to ensure availability and performance.
• Collaborate with internal teams to address network incidents and ensure reliable IT services.

Skills

Network Engineering

TCP/IP

Troubleshooting

Communication skills

Team collaboration

CCNP certification

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in Computer Engineering

Tools

SolarWinds

ServiceNow

Cisco routing & switching

Job description

Job Type: Contract-based.
Work Schedule: Shifting Schedule
Work Arrangement: Full Onsite

We are looking for a Network Operations Specialist who will be responsible for managing, maintaining, and optimizing enterprise network infrastructure. The successful candidate will have strong experience in Cisco networking, SolarWinds, ServiceNow, and network troubleshooting.

Key Responsibilities

• Design, deploy, configure, and manage solutions for WAN optimization, application acceleration, and network performance enhancement.

• Design, implement, and maintain Cisco-based routing and switching solutions for LAN, WAN, and data center environments.

• Administer and configure SolarWinds for network performance monitoring, fault management, and capacity planning.

• Utilize ServiceNow (SNOW) for incident, problem, change, and request management related to network operations.

• Perform regular network maintenance, upgrades, patching, and optimization.

• Troubleshoot and resolve network-related issues to ensure network availability and performance.

• Work closely with internal teams to address network incidents and maintain reliable IT services.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.

• At least 2 years of experience in Network Engineering or a similar role.

• Strong knowledge and hands-on experience with Cisco routing and switching technologies.

• CCNP certification is highly preferred but not required.

• Experience with SolarWinds, particularly NPM, NCM, IPAM, or similar modules.

• Experience using ServiceNow (SNOW) for IT Service Management.

• Good understanding of TCP/IP, DNS, DHCP, VPN, QoS, LAN/WAN, and other core networking protocols.

• Knowledge of network security principles and firewalls.

• Strong troubleshooting, analytical, and problem-solving skills.

• Good communication and interpersonal skills.

• Ability to work independently and as part of a team in a fast-paced environment.

• Willing to work on shifting schedules, including nights, weekends, and holidays.

Work schedule

The role follows a rotating shifting schedule. Assigned shifts may include:

• Shift 1: 6:00 AM – 3:00 PM

• Shift 2: 8:30 AM – 5:30 PM

• Shift 3: 12:00 NN – 9:00 PM

• Shift 4: 2:00 PM – 11:00 PM

• Shift 5: 10:00 PM – 7:00 AM

Rest Days: 6 days per month