Network Operations Center (NOC Engineer)

CallTek; Cebu City; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Health Insurance

Free snacks

Performance Bonus

Job summary

CallTek is seeking a skilled NOC Engineer to ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support while maintaining SLAs and collaborating with cross-functional teams.

You will monitor using SolarWinds, PRTG, Nagios, Zabbix and other systems, manage incidents end-to-end, perform firmware updates, configure routers/firewalls, and coordinate with field technicians and vendors to keep the network

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• Experience in network operations or NOC environments is preferred.
• Knowledge of monitoring tools and incident management processes.
• Strong communication and teamwork abilities.

Responsibilities

• Operate 24/7 network monitoring and incident response.
• Respond to alerts, triage incidents, and drive resolution within SLAs.
• Coordinate with cross-functional teams and vendors during major outages.
• Perform firmware updates, device configurations, and change management.
• Document RCA and lessons learned after incidents.
• Maintain network performance metrics and security controls.

Skills

Network Monitoring

Incident Management

Troubleshooting

Security Awareness

Communication

Team Coordination

Education

Bachelor's degree in Computer Science or related field

Tools

SolarWinds

PRTG

Nagios

Zabbix

Wireshark

tcpdump

Job description

We are seeking a skilled NOC Engineer to ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support whilemaintainingSLAs and collaborating with cross-functional teams.

Key Responsibilities

Network Monitoring & Performance

• Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and other proprietary monitoring systems like Cosmos
• Analyze performance trends, bandwidth, latency, packet loss, and KPIs
• Maintain monitoring thresholds, alert policies, and SLA metrics
  

Incident & Problem Management

• Respond to alerts and outages within SLAtimeframes
• Perform triage, diagnosis, and manage incident lifecycle
• Conduct root cause analysis and document lessons learned
• Track trends and recommend preventive measures
• Serve asprimaryescalation point for Tier 1 and Tier 2 support team.
• Escalate complex issues to Tier 4 engineers and specialized teams
• Coordinate vendor support andfacilitatebridge calls during major incidents
• Manage communication between technical teams, management, and stakeholders.
  

Network Operations & Maintenance

• Execute firmware updates, patches, and configuration changes
• Configure routers, switches, firewalls, load balancers, wireless controllers
• Implement VLANs, access control policies, and VPN connections
• Perform change management and maintenance window activities
  

Troubleshooting & Support

• Resolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks
• Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP)
• Analyze traffic using Wireshark,tcpdump
• Address DNS, DHCP,firewall, NAT, and VoIP issues
• Work on SSID requests, conferenceissuesand other special requests
  

Security Operations & Compliance

• Monitor security event logs and SIEM alerts for potential threats or breaches
• Implement andmaintainnetwork security policies and access control lists (ACLs)
• Respond to security incidents and coordinate with security operations team
• Perform security vulnerability assessments on network devices
• Ensure compliance with organizational security standards and regulatory requirements
• Maintain audit logs and documentation for compliance reporting
• Participate in security incident response procedures

Field Technician Coordination & Dispatch

• Work with field technicians and coordinate tech dispatches for{{:}}
• PMS (Property Management System) troubleshooting and connectivity issues
• WiFisite surveys, coverage analysis, and wireless optimization
• 3rd party vendor troubleshooting, including video, VoIP, Conference Room Technology
• Coordinate on-site troubleshooting activities and vendor escalations
• Maintain network documentation, topology diagrams, SOPs
• Create post-incident and RCA reports
• Participate in capacity planning and continuous improvement initiatives
• Work closely with Engineering,logistics, equipment andthird partyvendors as new equipment and technologies are integrated with the production network

We are seeking a skilled NOC Engineer to ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support whilemaintainingSLAs and collaborating with cross-functional teams.

Key Responsibilities

Network Monitoring & Performance

• Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and other proprietary monitoring systems like Cosmos

• Analyze performance trends, bandwidth, latency, packet loss, and KPIs

• Maintain monitoring thresholds, alert policies, and SLA metrics
  

Incident & Problem Management

• Respond to alerts and outages within SLAtimeframes

• Perform triage, diagnosis, and manage incident lifecycle

• Conduct root cause analysis and document lessons learned

• Track trends and recommend preventive measures

Escalation Management

• Serve asprimaryescalation point for Tier 1 and Tier 2 support team.

• Escalate complex issues to Tier 4 engineers and specialized teams

• Coordinate vendor support andfacilitatebridge calls during major incidents

• Manage communication between technical teams, management, and stakeholders.
  

Network Operations & Maintenance

• Execute firmware updates, patches, and configuration changes

• Configure routers, switches, firewalls, load balancers, wireless controllers

• Implement VLANs, access control policies, and VPN connections

• Perform change management and maintenance window activities
  

Troubleshooting & Support

• Resolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks

• Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP)

• Analyze traffic using Wireshark,tcpdump

• Address DNS, DHCP,firewall, NAT, and VoIP issues

• Work on SSID requests, conferenceissuesand other special requests
  

Security Operations & Compliance

• Monitor security event logs and SIEM alerts for potential threats or breaches

• Implement andmaintainnetwork security policies and access control lists (ACLs)

• Respond to security incidents and coordinate with security operations team

• Perform security vulnerability assessments on network devices

• Ensure compliance with organizational security standards and regulatory requirements

• Maintain audit logs and documentation for compliance reporting

• Participate in security incident response procedures

Field Technician Coordination & Dispatch

• Work with field technicians and coordinate tech dispatches for{{:}}

• PMS (Property Management System) troubleshooting and connectivity issues

• WiFisite surveys, coverage analysis, and wireless optimization

• 3rd party vendor troubleshooting, including video, VoIP, Conference Room Technology

• Coordinate on-site troubleshooting activities and vendor escalations

Documentation & Collaboration

• Maintain network documentation, topology diagrams, SOPs

• Create post-incident and RCA reports

• Participate in capacity planning and continuous improvement initiatives

• Work closely with Engineering,logistics, equipment andthird partyvendors as new equipment and technologies are integrated with the production network

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field

• 1+ years of network operations or NOC experience

• Incident management and escalation handling

• Experience coordinating with field technicians and dispatch operations
• Strong communicationand problem-solving abilities

• Calm under pressure during critical incidents

• Team collaboration and mentoring skills

• Time management and prioritization
• Preferred{{:}}CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified or other networking-related certifications (CompTIA Network+, CWNA, Fortinet NSE)
• Willing to work onsite
• Willingness to work rotating shifts, including nights, weekends, and holidays
  

Benefits

• Free one meal a day

• Emergency Loan and Other Financial Assistance Program

• Free 24 Hours snacks and beverages

• Health Insurance

• Health Subsidy

• Interest-Based Clubs

• Life Insurance

• Team Socialization Allowance

• Perfect Attendance Bonus

• Year-End Performance Bonus Plan(Company discretion)

• And much more