Multilingual Travel Support Agent

dnata; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

dnata in Clark, Philippines seeks a bilingual Customer Service Specialist to handle inquiries in Korean, Mandarin, Japanese and English, including reservations, ticketing and refunds across multiple channels.

Requirements include a High School diploma or GED (college degree preferred), at least 6 months of customer service experience, and strong English writing skills. Willingness to relocate to Clark and work shifts, weekends, and holidays is essential.

Qualifications

• Willing to relocate to Clark, Pampanga.
• High School Diploma / GED required (College Degree preferred).
• Minimum 6 months of experience in customer service.
• Fluent in Korean, Mandarin, Japanese and English with strong written English.
• GDS or related systems experience is a plus.
• Proficient in MS Office and computer navigation.
• Willing to work shifts, holidays and weekends.

Responsibilities

• Provide first call resolution for guest inquiries in Korean, Mandarin, Japanese and English.
• Provide reservations, ticketing, reissuance and refunds across channels.
• Navigate Amadeus, Comarch, Salesforce, Microsoft Dynamics and related tools.
• Handle first-level complaints and provide resolutions where possible.
• Conduct language support and quality/operations investigations as needed.
• Keep up-to-date on products, policies, procedures and promotions.
• Meet targets for revenue, productivity and customer service.

Skills

Korean

Mandarin

Japanese

English

15+ wpm typing

MS Office

Customer service

GDS experience

Education

High School diploma / GED

College degree preferred

Tools

Amadeus

Comarch

Salesforce

Microsoft Dynamics (Pulse)

Job description

dnata in Clark, Philippines seeks a bilingual Customer Service Specialist to handle inquiries in Korean, Mandarin, Japanese and English, including reservations, ticketing and refunds across multiple channels.

Requirements include a High School diploma or GED (college degree preferred), at least 6 months of customer service experience, and strong English writing skills. Willingness to relocate to Clark and work shifts, weekends, and holidays is essential.