Multilingual Travel Concierge

dnata Travel Group; Central Luzon; Vor Ort; PHP 156.000 - 312.000; Vollzeit

Zusammenfassung

dnata Travel Group in Clark, Pampanga seeks a multilingual Customer Service Associate to support guest inquiries in Korean, Mandarin, Japanese and English. Requires high school diploma, at least 6 months in customer service, and willingness to relocate.

Shifts, weekends, and holidays may apply. You will handle reservations, ticketing support, and use Amadeus, Comarch, Salesforce, and Microsoft Dynamics; deliver first-call resolutions, translate when needed, and maintain data accuracy while

Qualifikationen

• High School Diploma / GED required; College Degree preferred.
• At least 6 months of experience in Customer Service.
• Fluent in spoken Mandarin, Korean, Japanese, and English; strong written English.
• Able to navigate computer and web applications with ease.

Aufgaben

• Provide first call resolution for guest enquiries in Korean, Mandarin, Japanese & English.
• Provide reservations, ticket issuance, reissuance, and refund support via various channels.
• Navigate Etihad Website, Amadeus, Comarch, Salesforce, and Microsoft Dynamics efficiently.
• Handle 1st level of complaints and offer resolutions where possible.
• Conduct language-based service recovery and support quality investigations.

Kenntnisse

Multilingual communication

Customer service

Problem solving

Analytical skills

Interpersonal skills

Typing 30 wpm

Shift work

Positive attitude

Ausbildung

High School Diploma / GED

College Degree preferred

Tools

Amadeus

Comarch

Salesforce

Microsoft Dynamics (Pulse)

Etihad Reward Shop

Etihad Website

Jobbeschreibung

dnata Travel Group in Clark, Pampanga seeks a multilingual Customer Service Associate to support guest inquiries in Korean, Mandarin, Japanese and English. Requires high school diploma, at least 6 months in customer service, and willingness to relocate.

Shifts, weekends, and holidays may apply. You will handle reservations, ticketing support, and use Amadeus, Comarch, Salesforce, and Microsoft Dynamics; deliver first-call resolutions, translate when needed, and maintain data accuracy while