Travel and Hospitality - Mandarin

Go-Get Data Consultancy; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A data consultancy firm in Metro Manila is looking for a Mandarin-speaking Customer Service Representative to assist with travel and hospitality inquiries. Responsibilities include resolving booking inquiries and maintaining customer satisfaction. Ideal candidates should have at least 1 year of experience with GDS tools and fluency in both Mandarin and English.

Qualifications

• Minimum 1 year of experience using GDS tools.
• At least 6 months of fraud-related experience preferable in travel or hospitality.
• Strong attention to detail in verifying transactions.

Responsibilities

• Respond promptly to inquiries via phone, email, or chat.
• Assist with booking, cancellations, and refunds.
• Resolve customer concerns with professionalism.

Skills

Mandarin proficiency

English communication

Customer service

Attention to detail

Problem-solving skills

Tools

GDS tools (Sabre or Amadeus)

Job description

As a Mandarin-speaking Customer Service Representative (CSR) specializing in Travel and Hospitality, you will be the primary point of contact for Mandarin-speaking customers of a global travel or hospitality brand. You will assist with reservations, itinerary changes, booking inquiries, and general support to ensure a seamless and positive travel experience.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat in Mandarin and English.
• Assist customers with booking, rebooking, cancellations, refunds, and other travel-related services.
• Provide information on flights, hotels, travel policies, and loyalty programs.
• Resolve customer concerns with professionalism and empathy, ensuring customer satisfaction.
• Meet performance targets including customer satisfaction, call quality, and handling time.
• Document all customer interactions accurately in the system.
• Stay updated on product knowledge, promotions, policies, and travel regulations.
• Collaborate with other departments to ensure timely and effective resolution of customer issues.

Qualifications

• Minimum 1 year of experience using GDS tools (Sabre or Amadeus), either in a BPO or non-BPO industry
• At least 6 months of fraud-related experience (preferably in travel, hospitality, or e-commerce)
• Mandarin proficiency with at least B2 level CEFR
• Strong communication skills in both Mandarin and English
• Knowledge of travel booking processes, flight/hotel reservations, or itinerary management is a plus
• Must be willing to work the assigned shift: 8:00 AM – 6:00 PM (MNL time)
• Amenable to work on-site and under a fast-paced, customer-focused environment
• Strong attention to detail, especially in verifying transactions or identifying fraudulent activities
• Customer-oriented with excellent problem-solving skills