Mandarin-Speaking Travel Reservations Specialist

dnata Travel Inc.; Mabalacat; On-site; PHP 180,000 - 300,000; Full time

Job summary

dnata Travel Inc. in Clark, Pampanga seeks a Customer Service/Reservations Agent to handle guest inquiries, ticketing, and online booking engine support. The role emphasizes accurate information delivery, high service levels, and cross-market support.

Candidates should have a high school diploma, Mandarin and English proficiency, GDS experience, and strong customer service skills. Willingness to relocate to Clark and work shifting schedules is required.

Qualifications

• High school diploma/GED required; college degree preferred.
• IATA certification in Fares or ticketing is a plus.
• Experience in leisure travel reservations is advantageous.

Responsibilities

• Provide first call resolution for guest inquiries and OBE support.
• Comply with customer service standards across markets/functions.
• Keep up to date on products, services, policies and procedures.
• Achieve individual revenue and customer service targets.
• Support implementation of new technology and process improvements.
• Maintain data protection and confidentiality.
• Support other departmental functions as required.

Skills

Sales and customer service

Mandarin language

English communication

Leisure travel reservations

GDS systems

Analytical and problem solving

Typing speed 30 WPM

Education

High school diploma/GED

College degree preferred

IATA certification in Fares or ticketing

Tools

GDS systems

Job description

dnata Travel Inc. in Clark, Pampanga seeks a Customer Service/Reservations Agent to handle guest inquiries, ticketing, and online booking engine support. The role emphasizes accurate information delivery, high service levels, and cross-market support.

Candidates should have a high school diploma, Mandarin and English proficiency, GDS experience, and strong customer service skills. Willingness to relocate to Clark and work shifting schedules is required.