Bilingual Travel Support Specialist

dnata; Central Luzon; On-site; PHP 279,000 - 391,000; Full time

Job summary

dnata Clark contact centre in the Philippines seeks a bilingual customer service professional to assist guests in Mandarin, Korean, Japanese, and English. You will handle inquiries, process reservations, tickets, and refunds using multiple airline systems.

The role requires a positive attitude, basic technical skills, and the ability to work shifting schedules, including holidays and weekends. Candidates with 6 months of experience and a high school diploma are encouraged to apply.

Qualifications

• High School Diploma or GED required; college degree preferred.
• At least 6 months in customer service, preferably in a contact center.
• Fluent in Mandarin, Korean, Japanese, and English; strong written English.
• Willing to work shifting schedules, holidays, weekends.

Responsibilities

• Provide first call resolution for guest inquiries in multiple languages.
• Provide technical expertise in Reservations, Ticket issuance, Reissuance and Refund via different channels.
• Process, action request and navigation expertise of airline applications (Etihad Website, Amadeus, Comarch, Salesforce, Microsoft Dynamics).
• Handle 1st level of complaint via different channels and provide resolution when possible.
• Conduct Service Recovery for Language Calls (Mandarin, Korean, Japanese, English).
• Maintain up-to-date knowledge of products, services, policies, and procedures.
• Achieve individual revenue, productivity, and customer service targets.
• Stay aware of data protection and confidentiality for staff and customers.

Skills

Customer service mindset

Multilingual communication

Analytical thinking

MS Office

Typing speed 30 wpm

Education

High School Diploma / GED

Tools

Amadeus

Salesforce

Comarch

Microsoft Dynamics (Pulse)

Job description

dnata Clark contact centre in the Philippines seeks a bilingual customer service professional to assist guests in Mandarin, Korean, Japanese, and English. You will handle inquiries, process reservations, tickets, and refunds using multiple airline systems.

The role requires a positive attitude, basic technical skills, and the ability to work shifting schedules, including holidays and weekends. Candidates with 6 months of experience and a high school diploma are encouraged to apply.