Multilingual Language - Vietnamese (Onsite in Quezon City) W/ SIGN-ON BONUS

Gratitude Philippines; Manila; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Company events

Free parking

Health insurance

Life insurance

Paid training

Promotion to permanent employee

Job summary

Gratitude Philippines is seeking fluent Vietnamese-speaking Customer Support Representatives to handle inquiries, provide assistance, resolve concerns, and deliver excellent service across phone, chat, and email.

Responsibilities include handling inbound and outbound communications in English and Vietnamese, supporting account-related requests, billing questions, product information, and documenting interactions in company systems. Visa eligibility in the Philippines is required.

Qualifications

• Open to candidates with or without BPO experience.
• Speak fluently and spontaneously in the Vietnamese language.
• Use the language effectively in a professional environment.
• Understand complex and extended conversations, including implied meanings.
• Working knowledge of English is needed; training and client systems are in English.
• The primary language for customer interaction remains the languages specified in the table.
• Previous collections experience is highly preferred but not required.
• Understanding of the Order-to-Cash (O2C) process is highly preferred but not required.
• Candidate must be able to work in the Philippines with a valid working VISA.
• Also accepts Temporary Resident Visa for non-Filipino applicants.
• Eligible to work in the Philippines and available to start ASAP.

Responsibilities

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
• Provide customer support in English and Vietnamese.
• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
• Resolve customer concerns efficiently while delivering a positive customer experience.
• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
• Document customer interactions accurately using company systems and tools.
• Meet quality, productivity, attendance, and customer satisfaction goals.
• Build trust and customer loyalty through exceptional service and problem-solving.
• Perform other duties as assigned to support business and operational needs.

Job description

We are looking for fluent Vietnamese-speaking Customer Support Representatives to handle customer inquiries, provide assistance, resolve concerns, and deliver excellent customer service through various communication channels.

Job Qualifications:

• Open to candidates with or without BPO experience.
• Speak fluently and spontaneously in the Vietnamese language.
• Use the language effectively in a professional environment.
• Understand complex and extended conversations, including implied meanings.
• Working knowledge of English is needed; training and client systems are in English.
• The primary language for customer interaction remains the languages specified in the table.
• Previous collections experience is highly preferred but not required.
• Understanding of the Order-to-Cash (O2C) process is highly preferred but not required.
• Candidate must be able to work in the Philippines with a valid working VISA.
• Also accepts Temporary Resident Visa for non-Filipino applicants.
• Eligible to work in the Philippines and available to start ASAP.

Language Skills:

• Fluent in Vietnamese.

Responsibilities:

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
• Provide customer support in English and Vietnamese.
• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
• Resolve customer concerns efficiently while delivering a positive customer experience.
• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
• Document customer interactions accurately using company systems and tools.
• Meet quality, productivity, attendance, and customer satisfaction goals.
• Build trust and customer loyalty through exceptional service and problem-solving.
• Perform other duties as assigned to support business and operational needs.

Benefits:

• Company events
• Free parking
• Health insurance
• Life insurance
• Paid training
• Promotion to permanent employee