Multilingual Language - Mandarin with 20,000 Sign-on Bonus + Incentives

Gratitude Philippines; Manila; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Free Parking

Health Insurance

Life Insurance

Paid Training

Promotion to Permanent employee

Company events

Job summary

Gratitude Philippines in Manila is seeking a bilingual Customer Support Associate to handle Mandarin-speaking client inquiries across phone, chat, and email. You will deliver English and Mandarin assistance, resolve account issues, and maintain accurate records in company systems.

The role requires fluent Mandarin, basic English, and the ability to work in the Philippines with valid visa. Training is provided, and progression to permanent status is possible.

Qualifications

• Fluent in Mandarin.
• Strong English communication skills.
• Experience in BPO is a plus but not required.

Responsibilities

• Handle inbound and outbound customer interactions professionally via phone, chat, email, or other channels.
• Provide customer support in English and Mandarin.
• Assist customers with account questions, billing, product information and general support needs.
• Resolve issues promptly while delivering a positive customer experience.
• Document interactions accurately using company systems and tools.
• Meet quality, productivity, attendance and customer satisfaction targets.
• Build trust and loyalty through exceptional service and problem-solving.
• Perform other duties to support business needs.

Skills

Mandarin language

English language

BPO experience (optional)

Job description

Job Qualifications:

• Open to candidates with or without BPO experience
• Speak fluently and spontaneously in the Mandarin language
• Use the language effectively in a professional environment
• Understand complex and extended conversations, including implied meanings
• Working knowledge of English is needed; training and client systems are in English
• The primary language for customer interaction remains the languages specified in the table
• Previous collections experience is highly preferred but not required
• Understanding of the Order-to-Cash (02C) process is highly preferred but not required
• Candidate must be able to work in PH and with a valid working VISA.
• Also accepts Temporary Resident Visa for non-Filipino applicants.
• Eligible to work in the Philippines and available to start ASAP

Language Skills:

• Fluent in Mandarin

Responsibilities:

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
• Provide customer support in English and Mandarin Language
• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
• Resolve customer concerns efficiently while delivering a positive customer experience.
• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
• Document customer interactions accurately using company systems and tools.
• Meet quality, productivity, attendance and customer satisfaction goals.
• Build trust and customer loyalty through exceptional service and problem-solving
• Perform other duties as assigned to support business and operational needs.

BENEFITS:

• Company events
• Free Parking
• Health Insurance
• Life Insurance
• Paid Training
• Promotion to Permanent employee

Pre-Screen Questions:

• Describe your Mandarin language proficiency:
• Can you speak fluently in Mandarin?
• Current location:
• Nationality
• What type of Visa do you have?
• Do you have previous experience with the order-to-cash process
• Last drawn salary
• Expected Salary
• Notice period: