Multichannel Customer Support Specialist with CRM

IdeasUnlimited BPO Inc.; Polomolok; On-site; PHP 290,000 - 424,000; Full time

Job summary

IdeasUnlimited BPO Inc. is hiring Customer Support Representatives to handle inquiries via email, chat, and phone. The role emphasizes accurate information delivery, issue troubleshooting, and maintaining CRM records. You will collaborate across teams to improve the customer experience and meet key performance metrics.

The position requires 1–2 years in customer support, strong English communication, and proficiency with Microsoft Office and CRMs like Salesforce or Zendesk.

Qualifications

• Excellent verbal and written communication in English.
• 1–2 years in customer support.
• Experience with phone, email and chat channels.
• Proficient with Microsoft Office and CRMs like Salesforce or Zendesk.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot issues and escalate complex cases.
• Maintain detailed records using CRM tools.
• Follow up to ensure resolution and satisfaction.
• Assist in updating FAQs and support documentation.
• Collaborate with internal teams to improve customer experience.
• Meet performance metrics (response time, resolution rate, CSAT).

Skills

English communication

Organizational skills

Phone/Email/Chat support

Time management

Tools

Salesforce

Zendesk

Microsoft Office

Job description

IdeasUnlimited BPO Inc. is hiring Customer Support Representatives to handle inquiries via email, chat, and phone. The role emphasizes accurate information delivery, issue troubleshooting, and maintaining CRM records. You will collaborate across teams to improve the customer experience and meet key performance metrics.

The position requires 1–2 years in customer support, strong English communication, and proficiency with Microsoft Office and CRMs like Salesforce or Zendesk.