Customer Service Representative

IdeasUnlimited BPO Inc.; Polomolok; On-site; PHP 290,000 - 424,000; Full time

Job summary

IdeasUnlimited BPO Inc. is hiring Customer Support Representatives to handle inquiries via email, chat, and phone. The role emphasizes accurate information delivery, issue troubleshooting, and maintaining CRM records. You will collaborate across teams to improve the customer experience and meet key performance metrics.

The position requires 1–2 years in customer support, strong English communication, and proficiency with Microsoft Office and CRMs like Salesforce or Zendesk.

Qualifications

• Excellent verbal and written communication in English.
• 1–2 years in customer support.
• Experience with phone, email and chat channels.
• Proficient with Microsoft Office and CRMs like Salesforce or Zendesk.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot issues and escalate complex cases.
• Maintain detailed records using CRM tools.
• Follow up to ensure resolution and satisfaction.
• Assist in updating FAQs and support documentation.
• Collaborate with internal teams to improve customer experience.
• Meet performance metrics (response time, resolution rate, CSAT).

Skills

English communication

Organizational skills

Phone/Email/Chat support

Time management

Tools

Salesforce

Zendesk

Microsoft Office

Job description

IdeasUnlimited is currently looking for Customer Support Representatives to work on our project campaigns. As a company, we offer stable positions with timely payment, long-term contracts, and a professional environment to grow and excel.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone in a timely and courteous manner.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot customer issues and escape complex cases to appropriate departments.
• Maintain detailed records of customer interactions using CRM tools.
• Follow up with customers to ensure resolution and satisfaction.
• Assist in updating FAQs, help center articles, and support documentation.
• Collaborate with internal teams to improve customer experience and feedback loops.
• Meet performance metrics including response time, resolution rate, and customer satisfaction.

Qualifications:

• Excellent verbal and written communication skills in the English language
• At least 1-2 years of experience in customer support
• Experience in Phone, Email, and Chat support
• Proficient in Microsoft Office, CRMs (Salesforce or Zendesk), and other computer applications
• Strong organizational and time-management skills.
• Professional, detail-oriented, and driven

Important:

• We are a US-based professional company, and you will be requested to go through our recruitment process, undergo a background check, and sign an Agreement as well as an NDA if hired.
• The entire recruitment and selection process is done via Microsoft Teams - On Site and takes around an hour or so (depending on how fast you complete it).
• If hired, we will be using monitoring software to check your daily work efficiency and productivity.