Multichannel Customer Support Specialist (Voice & Chat)

Crescendo Staffing and Business Consulting Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Job Training

Sick Leave

Vacation Leave

Job summary

A staffing and consulting firm in Pasig is seeking a detail-oriented and customer-focused Voice & Non-Voice Call Center Representative. In this full-time, onsite role, you will assist customers through various channels like chat and email, resolve issues, and ensure a positive customer experience. The ideal candidate must be effective in communication and have strong problem-solving skills. Benefits include performance bonuses and government-mandated perks.

Qualifications

• Detail-oriented and customer-focused individual.
• Ability to communicate effectively through calls, chat, and email.
• Experience in resolving customer issues.

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and process requests.

Skills

Customer service orientation

Detail-oriented

Problem-solving skills

Effective communication

Job description

A staffing and consulting firm in Pasig is seeking a detail-oriented and customer-focused Voice & Non-Voice Call Center Representative. In this full-time, onsite role, you will assist customers through various channels like chat and email, resolve issues, and ensure a positive customer experience. The ideal candidate must be effective in communication and have strong problem-solving skills. Benefits include performance bonuses and government-mandated perks.