Healthcare Customer Care Specialist - Alabang

ALORICA TELESERVICES, INC.; Muntinlupa; On-site; PHP 250,000 - 420,000; Full time

Job summary

ALORICA TELESERVICES, INC. is seeking a healthcare customer service professional to support customers with professionalism, empathy and accuracy.

You will be a trusted contact for healthcare services, products, policies, account inquiries and billing questions while upholding confidentiality and privacy requirements. In this role, you will handle calls, provide accurate information, document interactions and collaborate with the team to meet performance targets and deliver a high-quality

Qualifications

• Excellent communication skills with the ability to articulate information clearly and listen actively.
• Customer-focused mindset with a genuine commitment to providing outstanding service.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Strong problem-solving skills and the capacity to think critically when resolving issues.
• Proficiency with computer systems and telephone equipment.
• Patience, empathy and emotional intelligence when dealing with customers.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy.
• Provide accurate information about healthcare services, products and policies.
• Resolve customer enquiries, complaints and concerns promptly and effectively.
• Document customer interactions and maintain detailed records in the company database.
• Follow established protocols and procedures to ensure quality customer service standards.
• Assist customers with account enquiries, billing questions and service-related issues.
• Escalate complex or unresolved issues to supervisors or specialist teams when necessary.
• Maintain confidentiality and comply with healthcare privacy regulations and data protection requirements.
• Meet performance targets, including call handling time, first-contact resolution and customer satisfaction metrics.
• Participate in ongoing training and development programmes to enhance product knowledge and service skills.

Skills

Communication skills

Customer-focused

Multitasking

Problem-solving

Tech proficiency

Empathy

Teamwork

Independent work

Education

High school diploma or equivalent

Call center experience preferred

Job description

ALORICA TELESERVICES, INC. is seeking a healthcare customer service professional to support customers with professionalism, empathy and accuracy.

You will be a trusted contact for healthcare services, products, policies, account inquiries and billing questions while upholding confidentiality and privacy requirements. In this role, you will handle calls, provide accurate information, document interactions and collaborate with the team to meet performance targets and deliver a high-quality