Airline Customer Care Specialist

Gratitude Philippines; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

A customer service company in Cebu City is looking for candidates to handle customer inquiries via phone, email, and chat. The ideal candidate should possess strong customer service skills, be proficient in English, and have excellent problem-solving abilities. Responsibilities include documenting interactions, resolving complaints, and collaborating with team members to exceed performance targets. High school diploma or equivalent is required. This role offers an opportunity to work in a dynamic team environment.

Qualifications

• 1-3 years of experience in customer service or related field.

Responsibilities

• Respond to customer inquiries via phone, email, and chat professionally.
• Provide accurate information regarding products and services.
• Document customer interactions and maintain detailed records.
• Resolve customer complaints effectively to ensure satisfaction.
• Work collaboratively with team members to meet targets.

Skills

Proficient in English Language

Strong Customer Service skills

Excellent Problem Solving abilities

Strong Work Ethic

Organizational Skills

Exceptional Interpersonal Skills

Education

High School Diploma or equivalent

Job description

A customer service company in Cebu City is looking for candidates to handle customer inquiries via phone, email, and chat. The ideal candidate should possess strong customer service skills, be proficient in English, and have excellent problem-solving abilities. Responsibilities include documenting interactions, resolving complaints, and collaborating with team members to exceed performance targets. High school diploma or equivalent is required. This role offers an opportunity to work in a dynamic team environment.