Multi-Store Restaurant Manager: Lead Ops & Guest Experience

Jollibee Hiranand Group; Imus; On-site; PHP 335,000 - 502,000; Full time

Job summary

Jollibee Hiranand Group in the Philippines is seeking a skilled Restaurant Manager to oversee daily operations across front-of-house and back-of-house, ensuring smooth service and profitability.

The role demands strong leadership, excellent communication, and the ability to handle fast-paced environments while resolving customer issues promptly.

Experience in restaurant management and familiarity with POS or restaurant management software are preferred; a higher hospitality degree is a plus.

Qualifications

• Proven experience as a restaurant manager or in a similar role.
• Strong leadership, organizational, and interpersonal skills.
• Excellent communication and customer service abilities.
• Ability to work in a fast-paced environment and handle pressure.

Responsibilities

• Oversee daily restaurant operations, including front-of-house and back-of-house functions.
• Supervise and coordinate staff schedules, training, and performance.
• Ensure excellent customer service and resolve customer complaints promptly.
• Monitor inventory and place orders for food, beverages, and supplies.
• Enforce health and safety regulations and maintain cleanliness standards.
• Track restaurant financials including budgets, sales, and profitability.
• Implement marketing and promotional campaigns to drive sales.
• Collaborate with chefs and kitchen staff to ensure consistent food quality.
• Conduct regular staff meetings and performance evaluations.

Skills

Leadership

Staff management

Customer service

Communication

Education

High school diploma

Hospitality degree (preferred)

Tools

POS software

Restaurant management software

Job description

Jollibee Hiranand Group in the Philippines is seeking a skilled Restaurant Manager to oversee daily operations across front-of-house and back-of-house, ensuring smooth service and profitability.

The role demands strong leadership, excellent communication, and the ability to handle fast-paced environments while resolving customer issues promptly.

Experience in restaurant management and familiarity with POS or restaurant management software are preferred; a higher hospitality degree is a plus.