Customer Support & Scheduling Specialist

Gratitude Jobs Ahead Hr Inc; Makati; On-site; PHP 335,000 - 603,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

Gratitude Jobs Ahead Hr Inc. seeks an experienced Customer Service Specialist in Makati to provide outstanding support via email and live chat. The role requires 3–5 years of customer service experience and a Bachelor's degree in a relevant field.

Strong English, scheduling abilities, and problem-solving skills are essential. You will collaborate with teammates, maintain accurate records, and help improve service quality in a remote-friendly, full-time setting with flexible hours and emphasis on

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 3–5 years of experience in customer service or related roles.
• Proficient in English with strong communication skills.
• Excellent scheduling abilities and problem-solving skills.
• Empathy, patience, and a positive attitude.
• Ability to multitask while maintaining professionalism.

Responsibilities

• Provide exceptional customer service through email and live chat.
• Handle inquiries, complaints, and support requests effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team to improve service delivery and satisfaction.
• Assist in scheduling appointments and follow-ups as required.

Skills

Customer service

Scheduling

Problem solving

Communication

Empathy

Patience

Education

Bachelor's degree in a relevant field

Job description

Gratitude Jobs Ahead Hr Inc. seeks an experienced Customer Service Specialist in Makati to provide outstanding support via email and live chat. The role requires 3–5 years of customer service experience and a Bachelor's degree in a relevant field.

Strong English, scheduling abilities, and problem-solving skills are essential. You will collaborate with teammates, maintain accurate records, and help improve service quality in a remote-friendly, full-time setting with flexible hours and emphasis on