Multi-Channel Customer Support & Issue Resolution Specialist

Office Partners360; Cagayan de Oro; On-site; PHP 240,000 - 360,000; Full time

Job summary

Office Partners360 is seeking a customer support specialist in the Philippines to provide exceptional service via multiple channels. You will learn our platform deeply, triage issues, and document bugs for engineering to resolve high-impact problems.

You will work onsite with shifting schedules and must have strong English communication, attention to detail, and a customer-first mindset. Training and documentation contributions are encouraged.

Qualifications

• College level education required or preferred.
• Prior BPO experience (at least 1 year) highly preferred.
• Excellent English communication skills.
• Willing to work onsite and in shifting schedules.
• Strong time management and attention to detail.

Responsibilities

• Provide exceptional customer support through email, phone, and chat.
• Develop expert understanding of our platform and assist customers effectively.
• Triage and research issues; document bug reports with high priority details.
• Collaborate with engineering to resolve high-impact issues.
• Represent the support team cross-functionally; advocate for customers and team.
• Contribute to training, documentation, and knowledge sharing.
• Participate in an on-call rotation.

Education

College level

Job description

Office Partners360 is seeking a customer support specialist in the Philippines to provide exceptional service via multiple channels. You will learn our platform deeply, triage issues, and document bugs for engineering to resolve high-impact problems.

You will work onsite with shifting schedules and must have strong English communication, attention to detail, and a customer-first mindset. Training and documentation contributions are encouraged.