Customer Support Specialist: Resolve Issues & Delight Users

OP360 (OfficePartners360); Cagayan de Oro; On-site; PHP 201,000 - 335,000; Full time

Job summary

OP360 (OfficePartners360) is hiring a customer support specialist in the Philippines to deliver exceptional service across email, phone, and chat; you will learn our platform, triage issues, and work with engineering to resolve high-impact bugs.

The role requires on-site work in Cagayan de Oro, excellent English, keen attention to detail, strong time management, and adaptability. You’ll share knowledge, lead training, and help maintain customer satisfaction in a fast-paced BPO environment.

Qualifications

• College degree level (or currently in progress).
• BPO experience preferred (1 year+).
• Available to start immediately.
• Excellent English communication skills.
• Willing to work shifting schedules.
• Willing to work onsite in the Philippines.

Responsibilities

• Provide exceptional customer support through email, phone, and chat.
• Develop expertise in the platform and tailor support to each customer.
• Triage and research incoming issues; determine priority and impact.
• Troubleshoot and report bugs; collaborate with engineering to resolve high-impact issues.
• Represent the support team and provide insights across departments.
• Lead training, improve documentation, and share knowledge.
• Participate in an on-call rotation.

Skills

Customer support

Active listening

English skills

Time management

Attention to detail

Critical thinking

Adaptability

Stress management

Cross-functional

On-site work

Education

College Level

Job description

OP360 (OfficePartners360) is hiring a customer support specialist in the Philippines to deliver exceptional service across email, phone, and chat; you will learn our platform, triage issues, and work with engineering to resolve high-impact bugs.

The role requires on-site work in Cagayan de Oro, excellent English, keen attention to detail, strong time management, and adaptability. You’ll share knowledge, lead training, and help maintain customer satisfaction in a fast-paced BPO environment.