Multi-Channel Support Specialist

Recruitify_HR; Pasig; On-site; PHP 240,000 - 400,000; Full time

Job summary

Recruitify_HR in Pasig, Philippines is seeking an experienced customer service professional to provide excellent support via phone, email, and chat, resolving queries and complaints while maintaining a positive demeanor.

You will document interactions, update account information, and conduct follow-ups, collaborating with the team to continually improve service delivery in a fast-paced, target-driven environment.

Qualifications

• Educational Qualifications: Diploma in a relevant field.
• Experience Level: 3-5 years.
• Skills: Strong communication and interpersonal skills.
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively.
• Qualities and Traits: Patience and empathy towards customers.

Responsibilities

• Provide excellent customer service via phone, email, and chat.
• Resolve customer queries and complaints efficiently while maintaining a positive demeanor.
• Document customer interactions and update account information accurately.
• Conduct follow-up communications to ensure customer satisfaction.
• Collaborate with team members to improve service delivery and customer experience.

Skills

Strong communication and interpersonal

Education

Diploma in a relevant field

Job description

Recruitify_HR in Pasig, Philippines is seeking an experienced customer service professional to provide excellent support via phone, email, and chat, resolving queries and complaints while maintaining a positive demeanor.

You will document interactions, update account information, and conduct follow-ups, collaborating with the team to continually improve service delivery in a fast-paced, target-driven environment.